IT manager in International rescue committee

Issue history

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises and helps people survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers vital aid to refugees forced to flee war or disaster. Working today in more than 40 countries around the world and 22 US cities, we are restoring safety, dignity and hope to millions of people who have been forced to leave their homes and are struggling to survive. IRC paves the way from disaster to home

JOB OVERVIEW

The IT Manager will contribute to IRC's goals by supporting the organization's IT systems and providing high quality customer service to our operations staff 

The IT manager will primarily be responsible for supporting staff in the use of IT systems and will contribute to the installation and configuration of IT infrastructure, staff training and ensuring IT activities in the IRC offices in Ukraine. The IT Manager will work closely with the Deputy Director of Field Management, the Regional IT Director and all program sectors to ensure the proper functioning and support of the IRC.

KEY RESPONSIBILITIES

- Work with end users or IT colleagues (Service Desk) to resolve level 1 issues in Ukraine, in person or remotely.

- Escalate 2nd and 3rd level issues to appropriate internal or external resources (international IT, management, vendors) as needed.

- Expert in core IRC applications, such as MS Office (including Teams), Box

- Performs basic analytical tasks to understand core business needs and develops technologies and processes to address them.

- Actively collaborates with colleagues from all corners of the country and region to implement IT initiatives.

Installation and configuration:

- Servers, server operating system and software, hardware and software for desktop/laptop computers and peripherals.

- Local area network, wireless network, layer 7 devices, firewalls, basic network services of peer-to-peer or client-server architecture, depending on the situation.   

- Windows 10 operating system (standard corporate image)

- Planning/implementation/management of IT infrastructure/systems standards in all offices

Maintenance , repair and security:

- Perform preventive maintenance on all IRC computers and network resources.

- Develop and monitor the backup/disaster recovery plan for the office/ individual users in accordance with the recommendations of the IRC IT department and provide necessary training in the use of these backup solutions.

- Update appropriate network security and data loss prevention procedures to protect the system from physical damage, viruses, unauthorized users and data corruption.

- Diagnose hardware and software malfunctions by patiently asking customers about the problem and explaining the procedures to them. 

- Work closely with the international IT team and the HQ IT team on helpdesk, connectivity and other IRC IT projects in the country and globally.

- Explore local opportunities internet connection to obtain sufficient bandwidth for intranet and application connectivity.

Training, evaluation and testing:

- Develop and implement user training and local staff, including training on basic care and maintenance of computers and user equipment.

- Testing and evaluating new technologies and conducting necessary trainings as requested by the headquarters IT department.

- Prepare and submit regular reports that provide sufficient detail for HQ to understand the computing environment, needs, availability and skill level of IT staff, and future plans. 

- Develop a staff capacity development plan by conducting trainings for all IRC users in order to improve the technical skills of working with Microsoft Word, Excel and Outlook in all offices.

IT Management assets

- Conduct annual IT audit as requested.

- Create and maintain network documentation including but not limited to IP address, system access , e-mail creation system, updates and changes to the original network, etc.

- Maintaining an updated register of IT assets, including software and licenses

- Identifying/monitoring the necessary MSAs/MPAs for IT-related equipment. 

Policies and Protocols:

- Develop appropriate protocols for routine maintenance of all IRC-related computer equipment.

- Define, through a tender process, in accordance with standard IRC policies and procedures, the local supply chain for IRC IT needs.

• Development and monitoring of IT-related tasks through the development of checklists and planned tasks.

Staff supervision and development:

• Provide technical oversight of IT staff in the program through on-the-job support and coaching to promote the harmonization of program approaches and strategies.
• Coordination between members of the IT team in KP and delegation of tasks
• Building the potential of the IT team within the framework of the country program by providing the necessary technical training and IT support
• Ensure regular review and achievement of performance goals for IT staff.

Project activities

- Manage or provide support to IT projects at national, regional or global levels.

- This position falls under the category of "Partnership Management" - dual reporting to the Deputy Director of Country Operations and the Regional IT Director.

REQUIREMENTS FOR CANDIDATES

Education:

• Higher education in the field of computer in Science or equivalent technical work experience.
• MCP, CCNA, MCSE or equivalent work experience preferred.

Experience, Skills and Competencies:

• At least five years of IT experience
• Experience installing, configuring and managing wired and wireless LANs, as well as firewalls.
• Computer imaging skills required.
• Strong written and interpersonal skills.
• Excellent written and spoken English and Ukrainian. Knowledge of Russian and other languages ​​is desirable.
• Ability to work independently in a team environment.
• Proven experience in providing excellent customer service.
• Experience working independently and in a cross-functional team IT services team.
• Excellent communication and interpersonal skills.
• Language: - Proficiency in English and Ukrainian is mandatory.

REPORTING STRUCTURE AND TEAM COLLABORATION

Reports to: Deputy Director of Field Project Management, with technical accountability to the Information Director Technologies

Collaboration: As part of the operational support team, this role will interact with all other departments of the Ukrainian IRC program. In addition, it is possible to interact with IT service providers for technical assessment and procurement.

IRC employees can count on the following benefits:

• Competitive salary
• Work aimed at specific goals, growth prospects
• English lessons languages ​​and an unlimited number of online training courses
• Life insurance
• Health insurance for employees
• Free psychological assistance for employees and their family members
• 30 calendar days of annual leave with flexible terms, which are not limited to legally established minimum norms
• Up to 10 days of paid sick leave

PROFESSIONAL ETHICS

IRC forms multidisciplinary, inclusive teams of professionals that encourage teamwork, inclusiveness and cohesion, critical thinking, delegation of authority, discussion and objectivity to help our clients as effectively as possible.

The International Rescue Committee is committed to protecting the people it serves, its employees and all associated persons from all forms of harm, abuse and violence, including sexual exploitation, abuse and harassment. The Committee is committed to is committed to taking all necessary preventive measures and creating an environment in which people feel safe and able to report wrongdoing.IRC employees must adhere to the core valuesand the principles set out in The IRC Way - Standards of Professional Conduct. It is about integrity, service, equality and responsibility. The IRC also implements and enforces a number of additional internal rules regarding the protection of clients and staff from harm and abuse under the Principles for the Protection of Adults and Children, the Respect in the Workplace and Anti-Harassment in the Workplace Rules, the Anti-Repression and Protection of Reporters Rules ”, supplemented by the “IRC General Guidelines for Reporting”. You can read the obligations in English and Ukrainian at this link: https://rescue.box.com/v/irc-safeguarding-policies. ;

IRC applies a zero-tolerance approach to misconduct and takes all appropriate measures and corrective actions when information is received about misconduct. actions The IRC investigative unit consists of specialists and qualified investigators who conduct professional investigations focused on the interests of victims. They get involved if security breaches are reported through the secure and convenient communication channels that IRC creates for its employees, partners and customers. The IRC is also an active member of the Interagency Working Group on Protection from Sexual Exploitation and Violence (PSEA) established in Ukraine. 

Adherence to gender equality, equity, diversity and inclusion: IRC strives to create a diverse, inclusive, friendly and safe work environment in which all people are treated fairly, with dignity and respect. At IRC, we strictly prohibit and do not tolerate discrimination, harassment, retaliation, or bullying of our employees, regardless of the circumstances in which they work. Among our workforce, we strive to increase the proportion of women, people from the countries and communities in which we work, and people who identify as races and ethnicities underrepresented in global power structures.

Gender Equality: The IRC aims to reduce the gender imbalance in leadership positions. We implement a system of benefits aimed at creating a favorable environment for women to work, such as maternity leave, gender-sensitive safety protocols and other benefits and allowances that encourage women to work in our team. 

An equal opportunity employer: We offer equal opportunities to employees and value diversity in our company. We reject discrimination based on race, religion, skin color, national origin, sex, gender, gender expression, sexual orientationorientation, age, marital status, veteran status or the status of a person with disabilities. We make sure that people with disabilities can take advantage of appropriate accommodations, including to apply for or interview for a job, to perform essential job duties, and to receive other benefits and privileges. provided by the employer.