IT Helpdesk Engineer in Patrianna Limited

Weare seeking ahighly skilled and motivated ITHelpdesk Engineer tojoin our team. AsanITHelpdesk Engineer, you will beresponsible for providing technical assistance and support toour employees, resolving software and hardware issues, and ensuring the smooth operation ofourIT systems.Responsibilities:—Configure and administer operating systems including Windows, iOS, Android, Linux, and MacOS.—Knowledge ofL2level support ispreferred.—Work with monitoring systems and analyze metrics using tools like Grafana and Kibana.—Utilize the Service Desk system toreceive, process, and document requests from employees, adhering toSLAs. Escalate issues toL2and L3support asnecessary.—Provide technical support tousers, diagnosing and resolving software and hardware issues, preparing/replacing employee laptops, and installing operating systems with required software.—Manage the onboarding/offboarding process for employees.—Maintain technical documentation.—Incident management 24/7.—Participate incompany projects and integrations.—Monitor and manage corporate equipment using RMM/MDM systems like Ninja and Kandji.—Willingness toparticipate in24/7 on-call rotation.—User management.Requirements:—Bachelor’s degree inComputer Science, Information Technology, orrelated field, orequivalent experience.—4years ofexperience inasimilar role.—Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are aplus.—Basic knowledge ofcloud platforms (GCP).—Basic Kubernetes management; experience with Lens ispreferred.—Basic configuration skills inAtlassian products (including Bitbucket).—Experience with OpenVPN isdesirable.—OKTA basic management and configuration.—Strong Linux user skills.—Excellent communication and interpersonal skills.—Ability towork independently and aspart ofateam.—Strong problem-solving skills and attention todetail.—Flexibility toadapt tochanging priorities and workloads.—Commitment toproviding exceptional customer service.Benefits:Highly competitive salary30days off per year + bank holidaysRegular team social eventsPlus the opportunity tojoin afast-growing business where the sky’s the limit.