IT help desk specialist in KPMG / KPMG

 KPMG is an international network of firms providing auditing, tax and consulting services.

 KPMG offices in 143 countries around the world employed more than 265,000 employees in fiscal year 2022. Member firms KPMG International Limited ("KPMG International") operate and provide professional services under the "KPMG" brand. KPMG is used to refer to one or more member firms of the KPMG network.

In its activities, KPMG adheres to three key principles: ensuring the quality of services, studying and understanding the problems of our clients, as well as honesty and integrity in business. It is these principles that motivate our professionals to provide audit, tax and consulting services that demonstrate global consistency and unwavering business integrity. We will create and maintain our reputation as the best firm for our clients, ensuring that the potential of our employees, clients and communities is fully realized.

To perform this function, the candidate must meet the following requirements:

• Higher education (in the field of computer science, mathematics or engineering is an advantage);
• Proficiency in English both written and spoken at the Intermediate level;
• Good interpersonal and communication skills;
• Knowledge of network technologies;
• Professional knowledge of Windows 10, iOS, Android;
• Experienced user of MS Office products (mainly Word, Excel, Outlook, Power Point) ; Teams
• Candidates with knowledge of Active Directory and SCCM are preferred;
• Knowledge of ITIL is an advantage;
• Ability to work under stress;
• Willingness to take responsibility.

 What we offer:

• Excellent professional IT team and a friendly atmosphere in the Kyiv business center "Senator"
• Use of modern OS and technologies such as Windows 10, MS Office 2016 and O365, virtual machines, Skype4Business, SCCM, SYSTIMAX and others
• Support of various information systems used by up to 5000 users in 24 offices located in 8 countries
• Powerful and fast laptop with SSD and monitor
• Comprehensive compensation package
• Opportunities for career and professional growth
• A wide range of training and development programs (including learning English)

Responsibilities:

• Receiving requests related to IT and information security (received by phone, e-mail, through the web system, in person), registering them, troubleshooting or resolving technical requests from users.
• Ensuring that that user requests are registered and resolved within the agreed time frame (according to SLA, if applicable)
• Solving technical problems of users in a reasonable, accurate and timely manner
• First-line service of Teams telephony systems, audio- and video conferencing,
• Providing priority technical support and troubleshooting in the event of user hardware/software failure
• Providing priority technical support and troubleshooting in the event of failures in network operation and errors baof functional devices (printing, scanning, copying)
• Installation and modernization of hardware and software of computer systems
• Provision of consultations and training for end users
• Participation in the implementation of IT projects if necessary
• Maintenance of databases and documentation related to the IT support service
• Compliance with procedures and policies of IT services, IT knowledge databases
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KPMG is a global network of professional firms providing Audit, Tax and Advisory services.

We operate in 143 countries and territories, and in FY22, collectively employed more than 265,000 people working in member firms around the world. KPMG is the brand under which the member firms of KPMG International Limited (“KPMG International”) operate and provide professional services. "KPMG" is used to refer to individual member firms within the KPMG organization or to one or more member firms collectively.

KPMG is committed to three key imperatives: quality of services, insight into the problems of our clients, and integrity in our business. It is these principles that drive our firms' professionals to provide audit, tax, and advisory services that reflect global consistency and unwavering integrity. We will build and sustain our reputation as the best firm to work with by ensuring that our people, our clients and our communities achieve their full potential.

To fulfill the role the candidate is expected to meet the following requirements:

• Higher education (in Computer Science, Mathematics or Engineering area is a plus);
• Intermediate level of English both written and oral;
• Good interpersonal and communication skills;
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• Knowledge of networking technologies;
• Professional knowledge of Windows 10, iOS, Android;
• Advanced user of MS Office products (mainly Word, Excel, Outlook, Power Point ); Teams
• Active Directory and SCCM knowledge are preferred;
• ITIL knowledge will be an advantage;
• Able to work under pressure;
• Ready to take on responsibility.

 What we offer:

• Great professional IT team and friendly environment in Kyiv “Senator” business center
• Usage of modern OS and technologies like Windows 10, MS Office 2016 and O365, Virtual machines, Skype4Business, SCCM, SYSTIMAX and others
• Support of the various information systems to be used by up to 5000 users in 24 offices located at 8 countries
• Powerful and fast laptop with SSD and monitor
• Comprehensive remuneration package
• Opportunities for career and professional growth
• A wide range of training and development programs (including English)

Responsibilities:

• Accept IT and information security-related requests (received by phone, e-mail, web based system, personally), registration, resolution or escalation
• Ensuring that user requests are logged and resolved within the agreemented time frame (according to SLA if applicable)
• Escalate problems reasonably, accurately and on time
• Handling the first line of Teams-telephony, audio and  video- conference systems,
• Provide first line technical support and problem solving in cases of user hardware/software failure
• Providing of first line technical and/or support and problem solving in cases of network failure and multi-function devices errors (print, scan, copy)
• Provide installation and upgrading of computer systems hardware and software
• Provide consultation and training for end users
• Participate at execution of the ITS projects if required
• Maintaining the IT Service Desk related databases and documentation
• Compliance with IT Services procedures and policies, IT knowledge databases