IT engineer of the 1st line of support (Service Desk) in Fond Dekarbonizaciyi Ukrayini, Akcionerne tovaristvo

About the role

JSC "Decarbonization Fund of Ukraine" JSC is looking for an IT engineer of the 1st line of support, who will be the first point of contact for employees in IT matters.

This is a role for a person who likes to help, quickly finds solutions and wants to work in a stable organization that is actively moving to a digital work model.

Zones responsibilities

• Reception, registration and processing of user requests (Service Desk).
• Technical support of employees (PCs, laptops, peripherals, software).
• Primary diagnostics and elimination of incidents.
• Configuration of workplaces, accounts, accesses.
• Support of office services (mail, file services, office Software).
• Onboarding of new employees (technical training, access).
• Recording of applications and knowledge base.
• Other technical support of users

What is NOT included in this role

• Software development.
• Designing IT architecture.
• Working with budgets or procurement.

Who we are looking for

• Experience in IT support or Service Desk (from 1 year).
• Understanding the principles of Windows, office software, networks at a basic level.
• Experience of working with users and the ability to explain technical things in simple language.
• Responsibility, attention and orientation to result.
• Willingness to work with internal regulations and applications.

Will be an advantage

• Experience with application accounting systems (Jira Service Desk, OTRS, Freshdesk, etc.).
• Basic knowledge of Active Directory, SharePoint.
• Experience of onboarding/offboarding employees.
• Certifications or profile IT education.

What we offer

• Stable work in a state-owned company with a modern approach to digitalization.
• Clearly defined tasks and a clear area of responsibility.
• Work in a team of IT specialists.
• Opportunity for professional development and growth.
• Official employment and social guarantees.
• Competitive salary.

How to apply

Submit your resume through the job search portal.

Candidates selected based on their resumes will be invited for an interview.

SAL: 46,000 (before tax)