Information technology specialist / IT Assistant in SOLIDARITES INTERNATIONAL

Network administration

• Perform direct management of the network in the coordination office and in the regional offices
• Ensure that standard network processes are implemented at the level of regional offices
• Ensure network security in the mission (access / data security...)
• Perform remote management / configuration of NAS and routers for regional offices
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Internet access

• Provide access to the Internet for authorized users
• Conduct increasing network bandwidth for the mission




Setting up workstations< /strong>

• Configure workstations according to the standards established by "International Solidarity" before handing them over to the user (desktop and laptop)
• Check that all computers used a standard operating system and software
• Check that IT equipment is secure (source of uninterruptedpower supply, stabilizer, etc.)
• Manage email accounts and software licenses for the mission
• Configure computer (email, software, basic maintenance)
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  Equipment maintenance

  • Process user requests and provide technical support
  • Perform preliminary maintenance of software and hardware as needed
  • Keep a list of malfunctions and keep records of how they were resolved
  • With prior approval of direct manager to contact HQ IT department to diagnose all requests to return IT equipment to HQ for after sales service and verify with HQ IT
  • Verify that equipment which must be returned to head office, securely packed and accompanied by documentation: invoice and fault description form, etc

  
  

  User Support




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• Provide technical support to coordination and regional offices
• Make technical visits to regional offices, if necessary or upon request of the logistics coordinator
• If necessary, organize trainings on the use of IT equipment for users (use, maintenance)




IT equipment management

• Monitor computer upgrades in the mission
• Conduct regular inventory of mission IT equipment, monitor equipment distribution
• Provide recommendations on the need to update IT equipment
• Ensure proper use of IT equipment
• Update information on the overall Park Statement for the mission




Data backup and security

• Assist in data policy development and implementation for the mission
• Provide backups for all users (external hard drives, NAS...)




Licenses and account management users

• Ensure follow-up on software licenses, e-mail account, sim cards at mission level
• Update contact list< /li>




Supply management and procurement

• Together with the procurement team, organize the supply of spare parts for network equipment and consumables (printer cartridges, toner, etc.)
• Advise on mission ICT equipment standards
• Provide support for technical validation of suppliers
• Be the contact person for suppliers regarding technical topics




REQUIREMENTS < TO THE CANDIDATES: O >world: Information technology

• Experience: 2 years of experience
• < Strong>Knowledge mов: English at B2 level
• Knowledge IT:Basic maintenance of laptops, infrastructure and telecommunications equipment
• Personal qualities: Sociability, inquisitiveness

TERMS JOBS:

• Placework: office at the address of Kyiv, st. Olesya Honchara, bldg. 57B.
• Contract: fixed-term employment contract (according to Ukrainian legislation)
• Type: 1430 EUR gross (paid in hryvnias, according to the monthly exchange rate of the bank of the European Commission)
• Additional: vacation 31 calendar days, paid family leave, life insurance

Either pleasesend your resume cover letter in English strong> language according to submission 

Final

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SOLIDARITES INTERNATIONAL launches the external recruitment.

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PRESENTATION OF THE ORGANIZATION

SOLIDARITES INTERNATIONAL(SI ) is an international humanitarian NGO which, for more than 40 years, has been providing assistance to populations affected by armed conflicts and natural disasters by meeting their vital needs for food, water and shelter. Particularly involved in the fight against diseases linked to unsafe water, the first cause of death in the world, SI's interventions provide expertise in the field of access to drinking water, sanitation and hygiene promotion, but also in the essential area of ​​food security and livelihoods . Present in around twenty countries, SI's teams - 2000 people in total made up of expatriates, national staff, permanent staff at headquarters, and a few volunteers - work with professionalism and commitment while respecting cultures.

Solidarites International (SI) is determined to prevent and fight all types of abuse – all acts of exploitation, abuse and/or sexual harassment (SEAH) against members of beneficiary communities or collaborators, fraud, corruption, violation of persons and /or property, funding of activitiess harmful to human rights – that could be perpetrated in the frame of its interventions. SI implements a zero-tolerance policy regarding acts of SEAH.

Solidarites International is an equitable employer committed to find all forms of discrimination. SI will never ask for any remuneration to take part in a recruitment process.

DESCRIPTION OF THE POSITION

The logistic Assistant IT is the focal point for IT support and IT expertise on the mission. He/She is the entry point with IT department for technical IT administration (network, e-mail address, support…). He/She is the technical advisor on the mission for IT related policy, assets and data management.

RESPONSIBILITIES:

Network administration

• Perform direct network management at coordination and base
• Provide technical support and insure that network standard process are implemented at base level
• Organize network security through the mission (access / data security…).
• Perform remote management / setup of NAS and Routers for bases if adapted hardware is available

Internet Access

• Perform technical analysis of service provider offers to validate the technical side of procurement
• Ensure that authorized users have internet access
• Perform the sizing of bandwidth needs through the mission
• Insure regular contacts with providers

Workstation configuration

• Configure new mission workstations respecting the standards set by Solidarites International before handing out to a user (Desktop and Laptop)
• Check that every computer uses the standard operating system and software
• Check that sensitive IT materials are protected (uninterruptible power supply, stabiliser, etc.)
• Manage email accounts and software licences at mission level
• Provide support in computer configuration (e-mail, software installing, basic maintenance)

Maintenance of equipment

• Provide user with technical support on basic maintenance
• Perform advance maintenance on software and hardware according to needs
• Compile a list of breakdowns and keep records of how they were resolved for reference
• With the prior approval from line manager, contact the Headquarter IT Department service for Carry out a diagnosis for all requests for IT equipment to be returned to HQ for after-sales service and verify with the Headquarter IT Department
• Check that equipment to be returned to HQ is securely packaged and accompanied by technical support documentation: breakdown form, etc.

Users support

• Provide technical support
• Carry out technical visits to bases when necessary
• Organize training sessions on use of IT equipment for users if necessary (use, maintenance)

Backup and data security

• Assist in designing the mission data policy
• Implement the mission data policy 
• Provide adapted backups mean to all user (external hard drives, NAS…)

IT equipment management

• Monitor mission computers updates
• Carry out regular physical inventories of mission IT equipment, monitor the allocation of equipments
• Advise on IT equipment renewal need
• Ensure correct use of IT equipment
• Update of the general Park statement (mission Masterfile)

Software License, user account management

• Insure the follow-up of the software licenses at mission level (record, renewal….)
• Insure the follow-up of the e-mail account at mission level (record, renewal….)
• The follow-up of sim cards
• The update of the mission contact list (e-mails, phones….) 

Management of supplies

• Prepare with the supply team a supply of spare parts for network equipment
• Prepare with the supply team a supply of consumables (printer cartridges, toner, etc.)

Purchases

• Advise on ICT equipment standards for the mission (recommended brand, model…..).
• Support in supplier technical validation
• Is the entry point with supplier for technical Topics

PROFILE FORSAKEN:

• Studies: Information Technologies
• Experience: 2 years minimum recommended as IT assistant, but not mandatory
• Language : English B2 
• IT: Basics maintenance for laptops, infrastructures and telecommunication means
• Soft Skills: Communicability and curiosity

WORKING CONDITIONS:

• Place of work: office at the address: Kyiv, Olesia Honchara str., building 57Б
• Contract: fixed-term contract (according to Ukrainian legislation) 
• Type of employment: full-time
• Salary: 1430 EURO gross (paid in UAH according to the monthly rate of the bank of the European Commission).
• Additionally:  paid vacation 31 calendar days, paid family leave, life insurance

Thank to send your application with cover letter in English

Application closing date: October 08, 2024.