IoT Customer Success Engineer in AVSystem

IoT Customer Success Engineer

Join our team and become a key player in shaping the future of IoT solutions for enterprises!

As an IoT Customer Success Engineer, you’ll take the lead in implementing cutting-edge IoT technologies, directly shaping the success of our clients' operations by optimizing performance and ensuring a seamless customer experience. This role opens doors to exciting career growth, with opportunities to advance into specialized business or technical paths within our Customer Success or Pre-sales teams.

Your role's impact

• Directly enhance client satisfaction and success by ensuring that IoT solutions are effectively implemented, optimized, and aligned with their business goals.
• Drive product innovation by acting as the voice of the customer, influencing the development of new features and functionalities that meet real-world needs.
• Demonstrate the value of our IoT solutions through successful Proof of Concepts (PoCs), leading to increased client adoption and trust.
• Empower clients to fully leverage our IoT solutions, thereby maximizing the return on their investment and fostering long-term partnerships.

What we offer

• Competitive salary based on your experience, with opportunities for growth.
• Flexible working hours and a relaxed work atmosphere (no dress code, no open space).
• Work with interesting international clients and gain exposure to the exciting IoT industry.
• High degree of autonomy in client interactions and direct influence on our products and the IoT landscape.
• Involvement in challenging engineering projects that encourage your innovative, bold, and creative ideas.
• Professional development opportunities, including training and conferences.
• Comprehensive benefits, including medical care, a Multisport card, and access to an onsite gym and chillout space.
• Comfortable office amenities, including a kitchen stocked with snacks and treats (including Good Lood ice cream!), car parking area, and bike room.

Requirements

• Bachelor's degree in Computer Science, Telecommunications, or a related field.
• Several years of experience in the IT/IoT industry, particularly in customer-facing roles.
• Strong knowledge of computer networks, protocols, and tools (e.g., Wireshark, tcpdump).
• Proficiency in testing and familiarity with Linux-based systems (e.g., Ubuntu, Debian).
• Programming skills in any relevant language.
• Fluent in Polish and English with strong communication skills.
• Quick learner with a proactive approach to problem-solving.

Bonus points for

• Experience in IT consulting and IoT implementations.
• Knowledge of IoT protocols and containerization technologies (e.g., Kubernetes, Docker).
• Background in embedded software development.

IoT Customer Success Engineer

Join our team and become a key player in shaping the future of IoT solutions for enterprises!

As an IoT Customer Success Engineer, you’ll take the lead in implementing cutting-edge IoT technologies, directly shaping the success of our clients' operations by optimizing performance and ensuring a seamless customer experience. This role opens doors to exciting career growth, with opportunities to advance into specialized business or technical paths within our Customer Success or Pre-sales teams.

Your role's impact

• Directly enhance client satisfaction and success by ensuring that IoT solutions are effectively implemented, optimized, and aligned with their business goals.
• Drive product innovation by acting as the voice of the customer, influencing the development of new features and functionalities that meet real-world needs.
• Demonstrate the value of our IoT solutions through successful Proof of Concepts (PoCs), leading to increased client adoption and trust.
• Empower clients to fully leverage our IoT solutions, thereby maximizing the return on their investment and fostering long-term partnerships.

What we offer

• Competitive salary based on your experience, with opportunities for growth.
• Flexible working hours and a relaxed work atmosphere (no dress code, no open space).
• Work with interesting international clients and gain exposure to the exciting IoT industry.
• High degree of autonomy in client interactions and direct influence on our products and the IoT landscape.
• Involvement in challenging engineering projects that encourage your innovative, bold, and creative ideas.
• Professional development opportunities, including training and conferences.
• Comprehensive benefits, including medical care, a Multisport card, and access to an onsite gym and chillout space.
• Comfortable office amenities, including a kitchen stocked with snacks and treats (including Good Lood ice cream!), car parking area, and bike room.

,[Facilitate client onboarding and ensure successful implementation and optimization of IoT solutions, providing ongoing technical support through various channels., Gather and analyze customer requirements and feedback, collaborating with the Product Team to drive the development of new functionalities and maintain detailed technical documentation., Manage technical accounts and oversee Proof of Concepts (PoCs), ensuring accurate configuration and thorough testing., Conduct training sessions, workshops, and presentations to empower clients in fully utilizing IoT solutions and meeting their business needs.] Вимоги: Network protocols, Linux, IoT, Kubernetes, Docker, Embedded Бонуси та переваги: Sport Subscription, Private healthcare, International clients, Flexible working hours, Flat structure, Training budget, Small teams, Gym, Free snacks, No dress code, Kitchen, Free coffee, Bike parking, Playroom, Shower, Free beverages, Free parking, Free breakfast, In-house hack days, Free lunch, In-house trainings, Startup atmosphere.