Intern Technical Support (Core) in FRACTAL (ex-Netpeak Group)

We are looking for a smart technical support manager who is not afraid of new tasks and loves order, just like we do in processes and data!

FRACTAL is a group of IT companies that unites 25 businesses and 2 public organizations. We create products, scale the digital direction and build processes that work.

We are looking for an Intern Technical Support who will become a reliable support for the team, learn technical processes and grow in a role that combines support, analysis and work with data.

If you like to communicate, learn quickly, and thanks to you, you are already in our team!

Why is this a great opportunity? 400">

What is important for this roles?

1. Ability to work with tables, technical documentation and instructions.
2. Understanding basic technical terms: API, integrations, configuration, authorization, user data.
3. Ability to work with a large amount of information.
4. English from B1.
5. Advanced PC skills.

Would be an advantage:

1. Experience with support systems (Jira Service Management, Zendesk, etc.).
2. Understanding how they work products, services and internal systems.
3. Basic technical. knowledge: user settings, integrations, diagnosis of common errors.
4. Log collection and primary technical analysis.
5. Knowledge of Bulgarian will be a plus.

What will you do?

1. Quickly and qualitatively respond to user requests through Jira Service Management.
2. Follow our internal standards and SLA so that the team and customers are always satisfied.
3. Document details of requests and your actions so that no one loses important information.
4. Communicate with customers and colleagues - explain, help and do everything understandable.
5. Escalate complex cases where deeper technical expertise is required.
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7. Keep the knowledge base in order so that everyone can quickly find the information they need.
8. Help the team in working with department services - be the one who keeps everything under control.

If you feel that this is about you - write!

What do we offer?

1. Flexible work schedule with the possibility to start the working day from 8:00 to 10:00 and end from 17:00 to 19:00.
2. Working autonomously, in case of a power outage, office.
3. Paid vacation - 18 working days, 8 paid sick days per year without certificates and 11 public holidays, 1 Self Care Day.
4. Compensation of 50% of professional training: courses, trainings, webinars, etc.
5. Additional paid days off, which are provided when certain life circumstances occur.
6. Payments and compensation during important life events - both in difficult situations and on the occasion of good news.
7. Availability of a transparent Sabbatical policy (long leave for 1-3 months).
8. Opportunity for training and development: experience and support of our employees, assistance in professional adaptation under supervision throughout the trial period.
9. Internal corporate discounts on orders food, entertainment, household services, technology, education, books, health, sports and financial services.
10. Financial assistance in difficult life situations and gifts for professional and corporate events.
11. Quick decision-making and testing of ideas - no unnecessary bureaucracy and micromanagement.
12. Profile events and chats for sharing experiences within the framework group of companies.
13. Team events to support each other even in difficult times.
14. Family access to the corporate library on the KUKA smartphone with a base of more than 10,000 licensed e-books, audiobooks, magazines and podcasts.
15. A clear position and concrete actions to bring Victory closer. Since the beginning of the full-scale invasion, we have allocated more than $4,000,000 to the military and humanitarian direction.

And we consider one of the most important advantages to work for a company where you are heard and listened to, and the manager and team are open to dialogue and suggestions :)