Integration Technical Support Specialist in FYST

What You'll Be Working OnRespond to customer requests via the ticket system Process requests received from account managersInvestigation of any technical issues from providers and merchantsSet up and testing new payment integrationsSetting payment routing and limits according to the incoming requestsImprove the support process and look for ways to automate it together with the teamWhat You Need To Succeed In This RoleEmpathy and the desire to help the client at all costs - the client’s pain is your painKnowledge of English and Russian at the intermediate level (the main communication is conducted in English)Competent oral and written speechMultitasking and stress tolerance: a few open chats and a dozen notifications will not confuse youIt will be great if you know something about acquiring, banking and online payments (if not, we will teach you)Desire to develop in the IT field and work in a teamBasic tech literacyUnderstanding of the principles of the tech documentationAbility to formulate competent questions. What We Offer✨ An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market! 🌱 Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us 🔥 Work with coworkers who are passionate about their business💸 Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews📖 The opportunity to attend conferences, courses, and professional development at the company's expense ( learning budget - 500 EUR per year ) - we favor the continuous development of our employees⚕️ Private health insurance coverage; additional wellness budget🌴 20 days of vacation time; Latvian bank holidays; Sick leaves; Additional birthday day off🎉 Team building events and corporate parties🏢 Absolutely amazing and cozy office in the historical center of Riga with our own Barista and lots of snacks 🍫🍧🍩🍎🥭🥤💳 Salary 1500-1800 EUR NET (negotiable based on experience)You can find out more about our team, our values, and the unique ways we celebrate our successes here:Powered by JazzHRMShdsr51nh Show more Show less Посадовий рівень Старший середній рівень Тип зайнятості Повний робочий день Посадові обов’язки Інформаційні технології Галузі Інтернет-публікації