Integration and Support Agent in Bubibo

Bubibo, a pet-tech startup is looking for an Integration and Support Manager. 

Our goal is to revolutionize the pet-care industry in Ukraine and expand into Western markets with our product. To achieve this, we have created a digital ecosystem of services for pet owners and professionals in the pet care industry (veterinarians, groomers, dog trainers, etc.). We believe that high-quality and affordable digital services will help pet owners better understand their furry friends, make routine care easier, and ensure long and happy lives for their pets.

Responsibilities:

• Implementing and integrating our platform into veterinary clinics (both offline and online).

• Onboarding clinical staff into using our software.

• Resolving queries and technical issues clinics may encounter with our product.

• Maintaining effective communication with clients to explain system features and capabilities.

• Collecting feedback from users and conveying this information to the department lead.

• Respond to customer inquiries via chats, messengers, phone or email in a timely and professional manner.

Requirements:

• 6+ months of experience in customer/technical support.

• Fluency in written and verbal English is a must.

• Knowledge of digital technologies and readiness to quickly learn new systems.

• Excellent communication skills.

• Ability to explain complex technical concepts to clients.

• High responsibility and attention to details.

• Enthusiasm towards implementing innovative solutions in the pet-care sector.

• Experience working with various CRM systems is a plus.

We offer:

• Opportunity to work for ukrainian startup with an important and interesting product

• Scheduled performance-based salary reviews every six months after the probation period

• Official employment (full-time, permanent contract)

• 17 paid vacation days, which do not expire, plus an additional 5 days off

• 5 days of sick leave without medical confirmation

• Up to 30 days of sick leave with medical confirmation

• Medical insurance

Recruiting flow:

• Initial interview with Hiring Manager

• Take home English test

• In-depth interview with Customer Success Lead 

• Offer

• Reference check