Information Technology Service Management Manager in Forsego Consulting

Direct message from the member who posted the vacancy, from Forsego Consulting Anna Goncharova Anna Goncharova Vacancies for: Technical Writer, Middle PHP (Symfony), Middle React You will be responsible for the implementation and support of the IT service management system for our clients, ensuring a high level of service and solutions problems. Responsibilities: Description, implementation and automation of ITSM processes using the "Service Desk" system for both external customers and internal companies. Providing advice to customers on the implementation and optimization of ITSM processes, including SLM (Service Level Management), Incident Management, Change Management, Request Management, etc. Customer support for work in the "Service Desk" system and according to the implemented processes. Development of the Technical Task for setting up the "Service Desk" system. Monitoring and reporting on the performance of IT services for customers, using ITIL metrics. compliance with security requirements and regulatory standards of IT service management. Requirements: Experience in the implementation of ITSM processes as a consultant or project manager from 2 years. Understanding of the ITSM concept and knowledge of ITIL. Design experience and knowledge of basic ITSM processes. Skills in working with various Service Desk systems (for example , ServiceNow, BMC Remedy, or similar systems). Excellent communication skills and the ability to communicate effectively with customers and internal teams. Ability to work under high pressure and respond to customer requests in a timely manner. Knowledge of the English language at a level that allows for professional communication. an advantage: ITIL certificates or other professional certificates in the field of service management. Experience in managing a Service Desk. Knowledge of key approaches/methodology of project management. Experience working in a product and outsourcing company. The company offers: Timely and competitive salary Hybrid work format (predominantly remote) Opportunities for developmentCorporate insurance, English language courses, mobile communicationEnvironment of involvement and mutual supportFlexible and democratic leadershipInteresting and ambitious project Show more Show less Job level Senior middle level Employment type Full-time Job duties Information technology Branch Bbusiness consulting and services