Information support specialist for the "Electronic border crossing queue" project in Fond Shidna Evropa, MBO

The Eastern Europe Fund within the framework of the USAID / UK Dev project "Support for Digital Transformation" announces a competition for the position of information support specialist for the "Electronic Border Crossing Queue" project to advise users in English, Polish and Ukrainian. Project "Electronic Border Crossing Queue" created by the Ministry of Infrastructure in cooperation with the Ministry of Digital Transformation, the State Transport Safety Service, the State Highway Agency, the State Customs Service and the State Border Service with the support of USAID / UK Dev "Support for Digital Transformation". The project "Electronic Border Crossing Queue" increases the transparency of border crossing and reduces corruption risks, because it minimizes the influence of the human factor on the formation of the queue and eliminates abuses that may occur due to congestion at checkpoints. Term of engagement: 6 months (possible extension of the contract). Main tasks and duties responsibilities: Provide information support to users of the eCherga system. Communicate regularly with users (e-mail, feedback form on the echerha.gov.ua website, telephone) in accordance with the instructions agreed by the technical and communication team of the Ministry of Infrastructure. Participate in regular meetings ( online calls) with interested parties to clarify user requirements for information systems. Conduct regular logging of incidents. Participate in the development of training materials, instructions and manuals for system users. Participate in educational trainings and seminars on the use of the system for all process participants ( of system users). Create lists of bugs, as well as suggestions and requirements of users. Form a list of frequent questions for writing answers and uploading them to the FAQ section on the portal of the Electronic Border Crossing Queue. Participate in manual testing of the information system and conduct bug tracking. Communicate with everyone stakeholders involved in the implementation of the project, in particular with representatives of government agencies, developers, etc. Requirements for the candidate: Higher or partial higher education (in the field of transport or related industries will be an advantage). Minimum of one (1) year of experience working in contact centers of a non-profit direction and/or technical support of customers. Ability to structure elements of information systems and identify possible solutions. Knowledge of English/Polish and Ukrainian languages ​​at a level sufficient for informational support of users (oral and written). Skills and competences: Developed organizational skills and attention to detail .Experience in communication and interaction with users, clients. Communicability and the ability to work in a team. The ability to train untrained users. The desire to learn new technologies and products. Experience in the implementation and use of software products is an additional advantage. Knowledge of legislation in the field of transport will be an advantage. please submit by 11:00 p.m. on May 10, 2024