Information support specialist in NovaPay

The financial company "NovaPay" (GK "Nova") announces the opening of the vacancy "Specialist in information support" Requirements: higher education, experience of working in the Contact Center of a financial or banking institution, in a similar position for at least 2 years, mastery of techniques and script writing skills conversations (scripts), knowledge base administration skills for the Contact Center, the ability to work with the audience, to compile methodological training materials. Main duties: timely informing the Contact Center employees about the launch and update of the Company's products and services, promptly informing the Contact Center employees about changes/failures in the processes provision of the Company's products and services, creation of scripts and templates of responses to customers for the Company's products and services, support provided by Contact Center administration employees, creation and content filling of the internal information portal "Knowledge Base" for Contact Center employees, analysis and evaluation of the effectiveness of the use of the "Knowledge Base" by Contact Center employees, organization and provision of regular knowledge testing of Contact Center employees on the Company's products and services, organization and participation in training on products and services for Contact Center employees. to 6:00 p.m., on Fridays until 4:45 p.m.care for your mental and physical health (medical insurance, psychological consultations, corporate sports communities) learning and development (English language classes, courses and training for professional development) annual salary reviews, respectively to your own efficiencymeetings with famous speakers in the Corporate Club mentoring program and support for each new employee the opportunity to show your talents (we value creative initiative and support it)