Information Management Assistant - Data management assistant in International rescue committee

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore the health, safety, education, economic well-being and strength of people affected by conflict and disaster. Founded in 1933 on the initiative of Albert Einstein, the IRC is one of the largest international humanitarian non-governmental organizations (INGOs) in the world. The organization works in more than 40 countries and in more than 25 US cities, helping people survive, regain control of their future and strengthen their communities. As a force for humanity, IRC staff create lasting impact, restoring safety, dignity and hope to millions of people. If you are solution-oriented, passionate about change and ready to take action, join us to positively impact the lives of millions of people around the world for a better future.

ABOUT THE ROLE

Assistant on data management issues (Information Management Assistant, IMA) supports the Information Management and Cash and Basic Needs teams in data analysis and making payments to beneficiaries, ensuring compliance with safeguarding standards. The worker will verify registration details on a daily basis and provide support in disbursing cash assistance to beneficiaries through various financial service providers. The position also involves participation in monitoring processes to ensure their safe and correct implementation.

KEY DUTIES

• Ensure timely and accurate data entry into relevant databases data.
• Perform deduplication, cleaning and validation processes of registered data.
• Make payments to beneficiaries through various financial service providers (FSPs).
• Perform top-ups and reconciliations for financial reporting.
• Follow up on registration data and transaction issues.
• Prepare numerical and graphical reports on a weekly, monthly and quarterly basis to track performance.
• Ensure quality data management, including customer counts, in coordination with the Cash and Basic Needs Coordinator and the Information Management team.
• Test and modify existing data collection tools.
• Provide ongoing support to Cash and Basic Needs team staff in data collection and use of tools data collection.
• Act as a point of contact for communication with Cash and Basic Needs team staff when necessary.
• Work with the Customer Feedback team on responses to customer feedback.
• Contribute to timely communication of issues and needs at the field site level.
• Conduct field monitoring visits and prepare reports.
• Provide support to other departments in related tasks within working hours and available resources, in accordance with the division of duties approach.
• Adherence to security standards (Safeguarding).

Work experience:

• Experience in humanitarian programs will be an added advantage.
• Experience developing and managing databases, performing statistical analysis and preparing reports.
• Experience with Commcare, RedRose or similar data collection tools (Kobo Toolbox).
• Good reporting skills in Excel and extracting information from databases.

Existing skills and competencies:

• Demonstrated ability to work effectively in a diverse and multidisciplinary team environment.
• Good knowledge and skills in Microsoft Excel, including creating tables and forms, analyzing data, using pivot tables, and creating/visualizing data in a spreadsheet format dashboard.
• High attention to detail and excellent data entry and processing skills.
• Excellent communication and presentation skills.
• Demonstrated understanding and ability to maintain confidentiality and respect for clients/beneficiaries
• High level of flexibility and excellent ability to organize work, meet deadlines, stress resistance, prioritization work under pressure, coordinate multiple tasks at the same time and maintain attention to detail.
• Positive and professional attitude, including the ability to coordinate and work in a team.
• Language skills:

Fluency in Ukrainian and good English.

KEY WORKING INTERACTIONS

Internal IRC cooperation with: Cash and Basic Needs Coordinator, Cash Assistance Program Manager and Basic Needs Manager, Cash and Basic Needs Officer, Monitoring and Evaluation Manager (MEAL Manager). Support timely communication of challenges and needs at the level of field locations.

WORKING ENVIRONMENT AND OTHER RELEVANT INFORMATION

• The organization cares about staff and offers flexible working hours (early start - early finish, later start - later finishmo, remote work)

IRC employees can count on the following benefits:

• Competitive salary
• Work aimed at specific goals, growth prospects
• English language classes and unlimited training online courses
• Life insurance
• Medical insurance for employees and members of their families
• Free psychological assistance for employees and members of their families
• 30 calendar days of annual leave with flexible terms not limited to legally established minimum standards
• Up to 10 days of paid sick leave

PROFESSIONAL ETHICS

IRC builds multidisciplinary, inclusive communities of professionals that encourage teamwork, inclusiveness and cohesion, critical thinking, shared authority, discussion and objectivity to help our clients as effectively as possible.

International Rescue Committee is committed to protecting the people it serves, its employees and all related parties from all forms of harm, abuse and violence, including sexual exploitation, abuse and harassment. The committee is committed to taking all necessary preventive measures and creating an environment where people feel safe and can report wrongdoing. IRC employees must adhere to the core values ​​and principles set out in the document The IRC Way - Standards of Professional Conduct. It is about integrity, service, equality and responsibility. The IRC also implements and enforces a number of additional internal policies to protect clients and staff from harm and abuse under the Principles for the Protection of Adults and Children, Respect in the Workplace and Anti-Harassment in the Workplace, Anti-Retaliation and Protection of Reporters, supplemented by the IRC's General Reporting Guidelines. You can familiarize yourself with the obligations in English and Ukrainian at this link: https://rescue.box.com/v/irc-safeguarding-policies.