Influencer Marketing Success Manager - 24080701 in RemotelyTalents

Our client is an influencer relationship management platform for e-commerce businesses, helping brands find, manage, and track influencers. They are a profitable, self-funded company primarily serving US-based brands.Mission: To be the simplest, results-oriented influencer marketing platform for DTC brands to grow via influencer partnerships.Why join the company? Remote and Async Work: Minimal meetings, mostly async communication via Slack and Notion. Self-Improvement: Allowances for gym, books, and courses. Long-term Wealth Creation: Attractive ESOPs with no layoff risks. Impactful Work: Help scale a top-tier software company working with leading US brands.Values Customer Obsession: Focus on solving customer issues and enhancing their experience. Self-Agency: Take ownership of problems and solutions. Bias for Action: Act quickly and efficiently. Systems Thinking: Create scalable and impactful solutions.Role & ResponsibilitiesObjective: Ensure customer success through onboarding, check-ins, and strategy development. Influencer Campaigns: Design campaigns based on brand budgets and goals. Strategy Sessions: Conduct Zoom sessions to help new customers craft influencer strategies. Customer Success: Regularly check in with customers, improve onboarding and retention processes. Product Improvements: Advocate for customer needs and suggest platform enhancements. Customer Support: Manage customer support, resolving issues and gathering improvement ideas. LinkedIn Presence: Build your authority in influencer marketing.Work Hours:15-20 calls per week, flexible hours, with some alignment to US time zones. For example, if you're in Europe, you’d be doing Zoom calls with customers in the evenings between 5 pm and 8 pm CET. Ensure you’re comfortable working slightly later in the day before applying.Your Fit Influencer Marketing Experience: Built influencer programs at agencies or e-commerce brands. Client Relationship Building: Experience in client-facing roles, good at building relationships. Strategic Thinking: Ability to develop high-level strategies. Tech-Savviness: Comfortable with new technology and platforms. Customer Success Experience: Understanding of product adoption, user retention, and NRR.KPIs Conversion Rate: Increase trial to upgrade conversions. Product Adoption: Ensure users utilize key features regularly. Churn: Reduce subscription cancellations. Net Revenue Retention: Encourage upgrades to higher-tier plans. Customer Happiness Index: Maintain high satisfaction scores.Initial Projects Helpdesk: Expand and improve the helpdesk. Referrals: Develop a referral program. User Activation: Boost trial-to-active user conversions. Cross-Functional Projects: Collaborate with sales and marketing. Onboarding Meetings: Conduct strategy calls for new customers. Show more Show less Посадовий рівень Базовий рівень Тип зайнятостіFull-time Job responsibilities Other Industries Staffing and recruiting