Influencer Marketing Success Manager - 24080701 in Remotely Talents

Our client is an influencer relationship management platform for e-commerce businesses, helping brands find, manage, and track influencers. They are a profitable, self-funded company primarily serving US-based brands.

Mission: To be the simplest, results-oriented influencer marketing platform for DTC brands to grow via influencer partnerships.

Why join the company?

• Remote and Async Work: Minimal meetings, mostly async communication via Slack and Notion.
• Self-Improvement: Allowances for gym, books, and courses.
• Long-term Wealth Creation: Attractive ESOPs with no layoff risks.
• Impactful Work: Help scale a top-tier software company working with leading US brands.

Values

• Customer Obsession: Focus on solving customer issues and enhancing their experience.
• Self-Agency: Take ownership of problems and solutions.
• Bias for Action: Act quickly and efficiently.
• Systems Thinking: Create scalable and impactful solutions.

Role & Responsibilities

Objective: Ensure customer success through onboarding, check-ins, and strategy development.

• Influencer Campaigns: Design campaigns based on brand budgets and goals.
• Strategy Sessions: Conduct Zoom sessions to help new customers craft influencer strategies.
• Customer Success: Regularly check in with customers, improve onboarding and retention processes.
• Product Improvements: Advocate for customer needs and suggest platform enhancements.
• Customer Support: Manage customer support, resolving issues and gathering improvement ideas.
• LinkedIn Presence: Build your authority in influencer marketing.

Work Hours:

• 15-20 calls per week, flexible hours, with some alignment to US time zones. 
• For example, if you're in Europe, you’d be doing Zoom calls with customers in the evenings between 5 pm and 8 pm CET. Ensure you’re comfortable working slightly later in the day before applying.

Your Fit

• Influencer Marketing Experience: Built influencer programs at agencies or e-commerce brands.
• Client Relationship Building: Experience in client-facing roles, good at building relationships.
• Strategic Thinking: Ability to develop high-level strategies.
• Tech-Savviness: Comfortable with new technology and platforms.
• Customer Success Experience: Understanding of product adoption, user retention, and NRR.

KPIs

• Conversion Rate: Increase trial to upgrade conversions.
• Product Adoption: Ensure users utilize key features regularly.
• Churn: Reduce subscription cancellations.
• Net Revenue Retention: Encourage upgrades to higher-tier plans.
• Customer Happiness Index: Maintain high satisfaction scores.

Initial Projects

• Helpdesk: Expand and improve the helpdesk.
• Referrals: Develop a referral program.
• User Activation: Boost trial-to-active user conversions.
• Cross-Functional Projects: Collaborate with sales and marketing.
• Onboarding Meetings: Conduct strategy calls for new customers.