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Incident Manager in Devire

Posted more than 30 days ago

2 views

Devire

Devire

0
0 reviews
Without experience
Full-time work
Attractive salary up to 138 PLN/h netto + VAT on B2B contract. 100 % remote working Additional benefit package (medical healthcare, sport membership, etc.). Possibility to cooperate with an international company with a stable market position. Long term cooperation. Flexible business work hours. Minimum of 3-5 years of experience in IT incident management or a related role, with a focus on handling complex and high-impact incidents Excellent organizational and problem-solving skills Stro
  • Attractive salary up to 138 PLN/h netto + VAT on B2B contract.
  • 100 % remote working
  • Additional benefit package (medical healthcare, sport membership, etc.).
  • Possibility to cooperate with an international company with a stable market position.
  • Long term cooperation.
  • Flexible business work hours.
    • Minimum of 3-5 years of experience in IT incident management or a related role, with a focus on handling complex and high-impact incidents
    • Excellent organizational and problem-solving skills
    • Strong communication skills (written and verbal)
    • Speaking fluent English and German
    • Customer-focused with a strong commitment to providing high-quality support
      • Attractive salary up to 138 PLN/h netto + VAT on B2B contract.
      • 100 % remote working
      • Additional benefit package (medical healthcare, sport membership, etc.).
      • Possibility to cooperate with an international company with a stable market position.
      • Long term cooperation.
      • Flexible business work hours.
      ,[Oversee the lifecycle of IT incidents from identification through resolution, ensuring that incidents are managed effectively and within SLA targets., Act as the escalation point for complex incidents that cannot be resolved by first-level support., Coordinate and lead incident response teams during major incidents, ensuring clear communication and efficient resolution., Monitor and manage the ticketing system to ensure timely resolution of issues (ServiceNow), Escalate critical incidents to higher-level support or relevant IT Teams (incl. external partners) as necessary, Perform root cause analysis for major incidents and recurring issues, identifying underlying problems and contributing factors., Generate and distribute incident reports and provide regular updates to stakeholders, Continuously improve incident management processes and procedures, adapting best practices and lessons learned from previous incidents., Develop and maintain incident management documentation, including incident response plans and communication templates., Conduct post-incident reviews and facilitate problem management activities to prevent future incidents] Вимоги: Communication skills, ServiceNow
Without experience
Full-time work
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