Incident Management/Data Analyst in Playtika

Incident Management/Data Analyst Вінниця You will beamember ofa“L2/L3” tech support team, responsible for quickly resolving highly technical, complex issues. Your role will betocommunicate between Playtika business, customer support (L1) and R&D. You will beworking indefining issues, resolving them inside cross-functional team todrive resolutions. Responsibilities: —Provide solid support tobusiness, customer support (L1) and R&D with ahigh degree ofsatisfaction and technical expertise —Manage queue ofincoming inquiries, determine prioritization, and address appropriately —Respond toassigned questions, problems and concerns and adheres SLA —Document resolutions for future reference Requirements: —Bachelor’s degree inComputer Since, orrelevant engineering/science fields —2+years ofexperience inL2, L3support, BAorBI —English level starting fromB2 (Upper-Intermediate English)—Experience with writing SQL queries and MSExcel formulas Soft Skills: —Troubleshooting and problem solving. —Attention todetails. —Stress resistance— tostay calm, work fast and efficient. —Excellent communication skills— todeliver information inaclear and correct manner toboth business and technical audiences. —Strong relationship building skills— tobeable topositively influence the actions ofothers and work asateam player. —Strategically and proactively deliver solutions that address business, customer support (L1) and R&Dneeds. “outside-the-box” thinking. Weoffer all our employees: —Competitive salary, performance-based bonuses and flexible working hours —Social package, including sports and enrichment classes compensation, medical insurance with dental coverage —Own educational platform with courses, training programs, certifications —Annual salary review —20working days paid vacation and sick leave —Corporate celebrations, team buildings and fun activities —Free meals twice aday, refreshments —Technical library with option toorder books —Coaching and reviews tosupport your career development —Internal mobility program —Help and support for candidates from other cities —Working for one ofthe top social gaming companies inthe world —Findus on Facebook , LinkedIn , Instagram , and Twitter tolearn more Playtika isaleader ofinnovation and excellence ininteractive entertainment. From humble beginnings asastartup in2010, and with cheetah-like instincts, we’ve grown tobecome anindustry leader with more than 9million daily and 31million monthly active users across our portfolio ofgames. AtPlaytika , weare onamission tocontinue creating infinite ways toplay. Weremain committed topushing the boundaries ofwhat’s possible. Weleverage our talent and the latest technology tocreate even more immersive and engaging experiences for our players, delighting them with our award-winning and category-leading games. Weoffer aspace where people from all walks oflife can come together, share their experiences, and build lasting connections. Playtika has more than 3,500 employees worldwide, headquartered inHerzliya, Israel with sitesin: Ramat Gan, Berlin, Vienna, Helsinki, Chicago, Las Vegas, Newport Beach, Sydney, Bucharest, Warsaw, Kyiv, Minsk, Dnipro and Vinnytsia. Weare anequal opportunity employer and value diversity atour company. Wedonot discriminate onthe basis ofrace, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, ordisability status. Ready tobring infinite ways toplay into people’s lives? Wewant you, come joinus!