Implementation specialist in Derzhavniy Operator Tilu

We are looking for a Support specialist for the newly created procurement agency under the Ministry of Defense of Ukraine. If you share our values ​​and have a desire to make the military procurement process more efficient, fair and accountable, this job is for you!

Government Rear Operator (DOT) is a state agency that provides for the needs of the Armed Forces of Ukraine.

Guided by the principles of integrity and people-centeredness, we supply food, clothing, fuel -lubricants for the needs of the military.

We are convinced that supplying the army should not only be interesting to the market, but also honorable. Our task is to develop an appropriate system of relations with suppliers, increasing the value of each invested hryvnia of the state budget.

Main responsibilities of the position:

• Providing support to the user of IT products in real time, ensuring fast response via chat, phone or mail.
• Conducting initial diagnostics of user problems (including with the help of remote access programs AnyDesk, TeamViewer) and transferring tasks to the third line of technical support, if necessary.
• Fixing and processing user requests and suggestions regarding the operation of systems and their functionality.
• Timely updating of instructions for users and maintaining them in an up-to-date state.
• If necessary, making user calls and conducting training webinars for users on working with the Agency's IT products.
• Formation of analytical reports on a monthly basis based on the results of processed user requests.

Skills and qualifications required:

• Knowledge of modern IT tools and the ability to quickly type text.
• Understanding the principles of API operation and approaches to the integration of information systems (will be an advantage).
• Understanding the principles of operation of digital tools that are often used in state information systems (KEP, state registers, etc.) will be an advantage.
• Experience in user support, contact center will be an advantage.
• Experience in support of SAP users (will be an advantage).
• Fluency in the Ukrainian language (oral and written), knowledge of English will be an advantage (Intermediate, B1).

Technical knowledge and software:

• Experience of working with Jira, Office 365.
• Experience of using remote access tools AnyDesk, TeamViewer.

Personal qualities and characteristics:

• Proactive communitiesYan position.
• Zero tolerance for corruption.
• Openness to new knowledge, new experience.

Place of work and schedule:

< li>Full employment.
• Office in the city center.

We offer work in one of the key for Ukraine reforms — reforms to support the Armed Forces. In this role, you will contribute to the reform of the Ministry of Defense of Ukraine, which will help make the process of securing the military transparent and accountable. And we also have a competitive reward (based on the results of the interview).

Stages of selection, if we move on:

1. Telephone conversation with HR.
2. Interview with the head of the department.
3. Integrity check.
4. Interview with the CEO.
5. Cooperation offer if we are a good match. ="font-style: normal; font-weight: 400">To participate in the competition, please send your CV, motivation letter and salary expectations to [email protected]. Please include the job title as the subject of the email.

   Message only those candidates selected for an interview will receive.

   We we encourage qualified candidates to send their resumes as soon as possible, as applications will be considered on a rolling basis. which provides equal opportunities and does not employ discriminatory practices in selection and employment. We do not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, union membership, or other factors.