ICT Technical Assistant in Norwegian Refugee Council / NRC

About the organization:

The Norwegian Refugee Council (NRC) is an independent humanitarian organization that helps people who are forced to flee. We work in crisis situations in more than 31 countries, providing emergency and long-term relief to millions of people every year. We protect people who are forced to flee by defending their rights. NRC is an equal opportunity employer and is committed to a diversity of staff in terms of age, gender, ethnicity, nationality and physical ability.

We are looking for an IT Assistant

Position duties:

General duties links:

• Implement NRC policies and guidelines in the field of information technology at regional and field office level.
• Ensure data and network system security.
• Ensure setup and support network access, applications, data storage and regular backups.
• Implement and update a data disaster recovery (backup) plan.
• Schedule computer services, maintenance and license renewals.
• Ensure installation and maintenance of security services (antiviruses and firewalls).
• li>
• Plan network upgrades, expansions and replacements. 
• Provide support and training to IT staff.
• Ensure asset/inventory is recorded and regularly updated in the monthly report.
• Participate in the processes of procurement of equipment in the field of information technology with technical support.

Specific duties: 

• Ensure the proper operation of all IT equipment and related devices in the East Office.
• Assist in the installation, configuration and maintenance of laptops, desktop computers, mobile phones, printers, scanners, cameras and projectors.
• Conduct asset checks in all offices of the Eastern region and ensure the relevance of the list of material values. 
• Perform routine maintenance of NRC IT equipment and networks in the Eastern Region office, ensuring proper working condition of all devices to support NRC field operations.
• Cooperate with the head ofIT and logistics staff to track equipment or inventory registration process.
• Regularly monitor NRC standard antivirus data updates and license renewals.
• Coordinate the creation of new email addresses in cooperation with the human resources department.
• Coordinate work with the head of the information technology department to effectively resolve incidents and inquiries related to both hardware and software.
• Regularly review and prepare to pay office internet bills.
• Assist in any other IT-related tasks assigned by the Head of Information Technology.

General professional competencies for this position:

• Experience in IT in a humanitarian/restorative context.
• Diploma in relevant field and/or relevant practical experience, including any training courses relevant to the position.
• Prior experience working in challenging and volatile environments is preferred but not required .
• Documented performance related to job duties.
• Working knowledge of English , preferably both written and oral.

Skills, knowledge and experience related to the context:

• Timely provision of ICT services upon request.
• Ability to prioritize and respond to urgent requests.
• Ability to work under pressure, independently and with limited supervision.
• Ability and willingness to work and travel (from time to time) under challenging circumstances.
• Security, political and cultural awareness.

We offer: 

• Official employment, contract until 31.12.23 with extension
• Work schedule from 9 to 17, Saturday/Sunday off
• Downtown office
• Health insurance

Resumes will be considered only in English until 08/06/2024< /p>

Please note that we only contact candidates shortlisted for an interview