Helpdesk specialist in DILA, Medichna laboratoriya

DILA Medical Laboratory, recognized as a national leader in the quality of medical services and information service in laboratory diagnostics, invites to its team a "Helpdesk specialist". What tasks need to be performed? Processing of user requests in the Service Desk system; , Medoc, Analytix, etc.);Technical support of users remotely;Computer hardware diagnostics and troubleshooting;Software setup;Development of technical documentation, writing instructions.Work experience:Work experience from 1 year in a similar position;Work experience with Service Desk systems (Jira, OTRS); Experience in working with CRM systems. Shift work schedule — 5/2 with possible shifts on weekends (06:00 — 14:30, 09:30 — 18:00, 11:30 — 20:00 , 13:45 — 22:15) Professional skills: Knowledge of the Microsoft Windows OS line (Administrator level), Microsoft Office. Knowledge of hardware and peripheral equipment. Basic knowledge of the principles of building networks, the functioning of network equipment (network interfaces, switches, routers and modems) It is desirable to have experience of working with ERP, CRM-systems Opportunities and advantages of working in ML "DILA": Official employment; Competitive and stable salary; Exchange of experience with the best representatives of the profession; Training and professional development at the expense of the company; Social guarantees and Compensation package for laboratory research. We are waiting for your resume with a detailed description of work experience and level preferences wages! Join the team that contributes to the development of laboratory diagnostics in the name of the health of every person!