Helpdesk Specialist in Clario

September 2, 2024 First job

Helpdesk Specialist

Lviv, Ivano-Frankivsk, Lutsk, Rivne

Hello! W e are Clario , a customer-focused cybersecurity company that is committed to revolutionizing the industry. We have more than 300 digital experts working with one common goal - to support the right to information security. We strive to create an all-in-one next-generation digital security solution.

Clario Customer Services is looking for Apps Helpdesk Agents to support our mobile app users worldwide!

• Resolve technical problems and billing issues from users
• Refer complex or unresolved issues to developers for further resolution
• Collect and analyze user feedback to identify trends and patterns
• Make suggestions to improve workflows for more efficient and user-friendly interaction
• Organize and update articles in Sharepoint
• Working with Salesforce reports
• Attending online meetings to adjust or improve department processes

What is required for this position:

• English B2+
• Compliance with regulations and standards
• Communication skills
• Organizational and problem-solving skills

Bottles, bonuses?

• Full-time schedule;
• Medical insurance;
• Remote work + Hubs by locations;
• Gifts for the anniversary of working with Clario and your birthdays;
• Corporate English lessons online;
• Corporate library;
• L&D (webinars and online trainings);
• 12 days of sick leave;
• 20 days of vacation;
• Corporate taxi.

LET’S GO TOGETHER!