Helpdesk Specialist in Boosta Inc

Hello!

We, Boosta, are a holding IT company that creates, scales and invests in digital businesses with global potential.

• founded in 2014;
• 700+ specialists;
• 15+ business units.

Boosta's portfolio includes a large number of successful IT products, as well as projects dealing with performance marketing.

We are looking for an attentive and communicative Helpdesk Specialist (L1) to join our team.
If you have basic IT knowledge and a desire to develop in the field of technical support - we will be glad to meet you!

Location: Kyiv / Warsaw.

Helpdesk Specialist (L1) is responsible for internal support The company's IT infrastructure, including telephony, networks and domain services.

What will you do?

• Provide support to users in solving typical L1 technical problems with operating systems (Windows/macOS/Linux Desktop), access, printers, networks, etc.
• Process support requests via Jira and Slack.
• Configure, account, monitor and issue equipment (laptops, peripherals).
• Analyze and resolve incidents.
• Maintain video surveillance system (cameras, archiving, access control).
• Administer user accounts (Google Workspace, Slack, VPN, Amazon, Cloudflare).
• Work with FreePBX (Asterisk): configure, monitor and support telephony.
• Monitor and configure email infrastructure: DNS, MX, SPF, DKIM, DMARC.
• Manage Mikrotik devices (routing, VLAN, VPN, Wi-Fi access point).
• Perform data backup and work with LDAP / Simple AD.
• Maintain and update technical documentation.

What do we expect from you?

• 1-2 years experience in a similar position.
• Sure technical knowledge of Windows 10/11 and macOS, basic knowledge of Linux Desktop (working with the terminal, installing software, working with files).
• Knowledge of Google Workspace, Slack and Jira.
• Understanding the principles of PC, networks and email clients.
• Understanding the principles of DNS, MX, SPF, DKIM, DMARC.
• Practical experience with FreePBX / Asterisk.
• Experience with Mikrotik: configuring routing, VLAN, Wi-Fi and VPN.
• Knowledge of basic network protocols: DHCP, DNS, NAT, ICMP, TCP/IP.
• Ability to diagnose and troubleshoot network problems (ping, tracert, ipconfig, etc.).
• Basic understanding of video surveillance systems.
• Backup experience data and work with LDAP / Simple AD.
• Fluency in the Ukrainian language; basic English (reading instructions, written communication).

Would be a plus:

• User support experience.
• Experience with Cloudflare.
• Experience with internal knowledge bases (eg Confluence).
• Scripting or automation skills (bash, PowerShell, Google Apps Script).

What stages?

• Step 1: Pre-screen.
• Step 2: Test task.
• Step 3: Technical interview.
• Step 4: Ffinal interview.
• Step 5: Gathering references.
• Step 6: Job Offer!

We offer you:

• Flexible schedule. You can work remotely or from our comfortable offices. The working day starts from 8:00 to 11:00.

• Vacation loyalty system — 28 working days of paid vacation per year (after 3 months of cooperation).

• We care about your health. We guarantee health insurance coverage after the trial period. And also once a year we organize flu vaccination.

• Mental health program: we launch psychological support for our colleagues during war. After the trial period, we cover 3 private consultations with your therapist or recommend ours. In addition, we regularly hold webinars on mental health, where we discuss psychological topics.

• Internal educational events, compensation for external educational events, including foreign ones.

• Large corporate online library. And also the possibility to order any business and professional books at the expense of the company.

• English language courses and conversation clubs after the trial period.

• Corporate currency - Boosta coins that can be spent on additional products (from t-shirts to AirPods).