Helpdesk Specialist in Boosta Inc

We, Boosta are a holding IT company that creates, scales and invests in digital businesses with global potential.

• Founded in 2014 year
• 700+ specialists
• Hundreds of thousands of customers all over the world

The Boosta portfolio includes a large number of successful IT products, as well as projects dealing with performance marketing.

We are looking for a Helpdesk Specialistwho will be a key link in supporting our internal users. We are looking for someone who thinks strategically and is service-oriented to offer truly effective solutions. We are a friendly IT team that values ​​a healthy atmosphere, mutual support and work-life balance. We have great opportunities to learn and automate routine tasks.

What will you do?

• Provide support to users in solving standard level one (L1) technical problems, related to operating systems (Windows/macOS/Linux Desktop), access rights, printers, networks, etc.
• Process support requests via Jira and Slack.
• Configure, record, inventory and issue equipment (laptops, peripherals).
• Analyze and resolve incidents.
• Maintain the system video surveillance (cameras, archiving, access control).
• Administer user accounts (Google Workspace, Slack, VPN, Amazon, Cloudflare).
• Work with FreePBX (Asterisk): configure, monitor and maintain telephony.
• Monitor and configure mail infrastructure: DNS, MX, SPF, DKIM, DMARC.
• Manage Mikrotik devices (routing, VLAN, VPN, Wi-Fi access points).
• Perform data backup and work with LDAP / Simple AD.
• Maintain technical documentation.

What do we expect from you?

• At least 1-2 years of experience in a similar position.
• Deep technical knowledge of Windows 10/11 and macOS; basic knowledge of Linux Desktop (terminal, program installation, file operations).
• Ability to work with Google Workspace, Slack and Jira.
• In-depth understanding of PC, networks and mail clients.
• In-depth understanding of DNS, MX, SPF, DKIM and DMARC.
• Practical experience with FreePBX / Asterisk.
• Work experience with Mikrotik: configuring routing, VLAN, Wi-Fi and VPN.
• Knowledge of basic network protocols: DHCP, DNS, NAT, ICMP, TCP/IP.
• Ability to diagnose and troubleshoot network problems (ping, tracert, ipconfig, etc.).
• Basic understandingchanging the principles of operation of video surveillance systems.
• Experience with data backup and LDAP / Simple AD.
• Fluent Ukrainian; basic level of English (reading instructions, written communication).

It will be an advantage:

• Experience in user support.
• Work experience with Cloudflare.
• Experience with internal knowledge bases (eg Confluence).
• Scripting/automation skills (bash, PowerShell, Google Apps Script).

What are the stages?

• Step 1: Pre-screen.
• Step 2: Test task
• Step 3: Technical interview.
• Step 4: Final interview with HR
• Step 4: Check references.
• Step 5: Job Offer!

We offer you:

• Flexible schedule and work from a comfortable office in Kyiv.
• Medical insurance and mental support health.
• Compensation for the cost of courses and trainings.
• English language classes and conversation clubs.
• Internal library, educational events.
• Unforgettable corporate events and team building.