Helpdesk Engineer/System Administrator in Brainstack_

Helpdesk Engineer/System Administrator

Kyiv

Brainstack_ - Ukrainian multi-product IT company that develops cross-platform applications and services in niches: Parental Control, Wellness Ecosystem, Lifestyle Apps, Crypto&Blockchain, and since 2023 the company has started to develop in the direction of AI.

Our company is a team of like-minded people united by a common goal and values. We build a favorable environment for the creation and implementation of world-class high-tech projects in our niches.

Our expertise:

• Product management
  We launch and implement products from scratch in the shortest possible time .
• Billing Development
  We launch and connect all possible payment methods, optimize payment processes for customers around the world.
• Customer Care and Sales
  We provide support for our products, support billing processes, work with Zendesk.
• Marketing Department
  We generate multi-channel worldwide traffic for our products, create content, work with large budgets.

To strengthen the Infrastructure team, we are looking for a Helpdesk Engineer/System Administrator. The position involves work from the office in Kyiv.

Required skills:

• Experience in the role of Helpdesk Engineer/System Administrator at least 6 months;
• Understanding of network protocols and network topology (DNS, DHCP, LDAP, NAT);
• Ability to effectively analyze and solve problems;
• Experience and desire day2day to work in a team and communicate with users;
• Experience in configuring and maintaining network devices;
• Knowledge and experience with Windows, Linux and MacOS operating systems.

Main tasks:

• Setup, installation, support and administration of Windows, MacOS, Linux operating systems;
• Identifying, analyzing and solving problems related to computers, software, networks and other systems;
• Installation and configuration of new equipment, as well as modernization and updating of existing equipment;
• Support and software updates on workstations and servers.;
• Providing technical support to users, answering their queries and helping to solve problems;
• Documentation of system setup, changes, and repairs.

Will be a plus:

• Higher education in a technical specialty;
• Experience with virtualization (VMware, Proxmox, KVM, etc.);
• Experience in configuring and managing databases (MySQL, PostgreSQL, etc.);
• Experience with the Atlassian stack (Jira, Confluence, Crowd).

Personal qualities of a Brainstack_ specialist:

Sociable. Clearly and clearly expresses his thoughts orally and in writing. Willingly shares information and knowledge with colleagues. Can explain complex things in simple words.

Proactive. Takes responsibility in the area of ​​his professional activity. Suggests ideas for improving the work process. Seeks to help colleagues in achieving results. Has defined goals and boldly goes towards them.

Positive and optimistic. Believes in a positive outcome of any situation. Able to be grateful and supportive of team members. Has a sense of humor, does not gossip. Ready for change.

How we take care of Brainstack_ employees:

Comfortable working conditions:

• Opportunity visit a comfortable office in Kyiv with delicious breakfasts, rest areas and PS5;
• Employment of FOP;
• 100% paid sick leave;
• 18 days of annual leave and 3 days off;
• Medical insurance;
• Conducting creative master classes and team building for teams.

Culture of professional development:

• Compensation for external professional training upon request;
• Possibility of attending specialized events to improve skills;
• Compensation for learning a foreign language;
• Access to the electronic library;
• Brainstack_Leadership school - here we grow leaders within the company;
• The ability to make an internal transition if, over time, you want to develop in a different direction - you can move to another position within the company.

Help and support:

• Internal corporate fund 1% for the Armed Forces (monthly we close requests from military relatives and close colleagues);
• Support for colleagues who have joined the ranks of the Armed Forces of Ukraine (retention of workplace, monthly monetary reward and closing of requests for military ammunition)
• Guardianship of "sunny children" of Ivano-Frankivsk region.

If you liked the vacancy and you want to be part of our team, then we are waiting for your resume.

P.S. CV consideration period up to 7 working days. If you have not received a response from the recruiter within this time, it means that we have reviewed your resume, but at the moment there are no vacancies in the company that match your experience and wishes.