HelpDesk Engineer in Genesis

Hello! Genesis is a Ukrainian co-founded IT company and one of the largest publishers of non-game applications. Together with the best entrepreneurs of Central and Eastern Europe, we create and develop global technology businesses. Our main markets are the USA, Europe and Africa. As a co-founding company, Genesis first provides promising startups with the necessary resources and expertise for development, and then accompanies the project until it becomes an independent business. Currently, 25 projects are developing in our ecosystem in four main areas: mobile applications, online media, e-commerce and R&D. We are currently looking for a proactive and communicative Technical Support Specialist / L1 Technical Support Engineer / Helpdesk Engineer who will strengthen the technical support team of the Genesis head office. The team works on technical support for businesses of the Genesis holding ecosystem. You will be directly responsible for supporting one of the companies in the ecosystem, namely Universe Group. Why you should join our team: Cool opportunities for professional growth - you will get experience working with a wide range of technologies and systems. The opportunity to see your impact and the result of your work - your work will be directly influence the satisfaction of user needs and improve the quality of services within the company. Access to strong expertise, networking within the Genesis business ecosystem teams. You will have the following tasks: Administration of Google Workspace, Slack, Okta; Support for migration to new services and accounts; Diagnostics and repair of equipment, interaction with contractors; Formation of policies for repair and replacement of equipment; Setup of video and audio equipment for conducting online events; Implementation of turnkey infrastructure solutions. We expect that you have: From 1 year of commercial experience in the role of Technical Support Specialist, L1 Technical Support Engineer or System Administrator; Experience in the administration of MacOS, Linux, Windows operating systems; Understanding of the basics of network technologies (TCP/IP, DNS, DHCP, NAT, FIreWall, VPN, Proxy, VLAN) and the principles of operation of WiFi networks and 802 standard; Experience in setting up video surveillance/printers/office equipment; Experience with Google Workspace and Slack; Understanding of the principles of SSO solutions; Confidence in multitasking conditions; Ability to identify and work with employee requests. Advantages of working with us: Comfortable offices in Kyiv's Podil with reliable shelters and the availability of uninterrupted Internet, water supply and electricity in the office. You can not worry about the routine: breakfasts, lunches, many snacks and fruits, lounge areas, massage and other advantages of office life await you here; Work in a stable and growing company, which will accelerate your personal growth; Flexible work schedule; Online services corporate doctor, and after the trial period - medical insurance in Ukraine; 20 working days of paid vacation per year, unlimited sick days; school management for employees; free running, volleyball, basketball, boxing, stretching and yoga training. Corporate discounts on subscriptions to gyms. JoinI'm in our team!