HelpDesk Engineer in Genesis

HelpDesk Engineer Kyiv Hello! Genesis is a Ukrainian co-founding IT company and one of the largest publishers of non-game applications. Together with the best entrepreneurs of Central and Eastern Europe, we create and develop global technological businesses. Our main markets are the USA, Europe and Africa. As a co-founding company, Genesis initially provides promising startups with the necessary resources and expertise for development, and then accompanies the project until it becomes an independent business. Currently, our ecosystem is developing 25 projects in four main areas: mobile applications, online media, e-commerce and R&D. We are currently looking for a proactive and personable Technical Support Specialist/ L1Technical Support Engineer/ Helpdesk Engineer to strengthen the Genesis head office technical support team. The team works on technical support for businesses of the Genesis holding ecosystem. You will be directly responsible for the support of one of the companies of the ecosystem, the Universe Group. Why you should join our team: Great opportunities for professional growth - you will get experience working with a wide range of technologies and systems. The ability to see your impact and the result of your work — your work will directly affect the satisfaction of users' needs and the improvement of the quality of services within the company. Access to expert expertise, networking within the Genesis business ecosystem teams. You will have the following tasks: Administration of Google Workspace, Slack, Okta; Support for migration to new services and accounts; Diagnosis and repair of equipment, interaction with contractors; Formation of policies for repair and replacement of equipment; Setting up video and audio equipment for online events; Implementation of "turnkey" infrastructure solutions. We expect that you will: From 1 year of commercial work experience in the role of Technical Support Specialist, L1Technical Support Engineer or System Administrator; Experience in administration of MacOS, Linux, Windows operating systems; Understanding the basics of network technologies (TCP/IP, DNS, DHCP, NAT, FireWall, VPN, Proxy, VLAN) and principles of operation of WiFi networks and the 802 standard; Experience in setting up video surveillance/printers/office equipment; Experience with Google Workspace and Slack; Understanding the principles of operation of SSO solutions; Confidence in the conditions of multitasking; Ability to identify and work with employee requests. The advantages of znama's work: Comfortable offices in Nakyiv Podol with reliable shelters and the availability of uninterrupted Internet, water supply, and power supply to the office. You can not worry about the routine: breakfasts, lunches, many snacks and fruits, lounge areas, massages and other benefits of office life are waiting for you here; Work in a stable and growing company that will accelerate your personal growth; Flexible work schedule; Online services of a corporate doctor, after a trial period — medical insurance in Ukraine; 20 working days of paid vacation per year, unlimited sick leave; All equipment necessary for work; Compensation of the best courses on the market, corporate online training courses, a large library, business management school for employees; Free training of running, volleyball, basketball, boxing, stretching Taioga. Corporate discountsbonements sported. Join our team!