Helpdesk Engineer in Trinetix

As we are growing fast, we are seeking a Helpdesk Engineer to join our team.

Requirements:

Prioritization of work tasks;

Computer hardware knowledge (troubleshooting, block replacement of defective elements);

Strong knowledge of Windows 10/11 (installation, configuration and troubleshooting);

Basic knowledge of MacOS (software installation, configuration and troubleshooting);

Confident orientation in the Apple products line;

Basic knowledge of OSI/ISO model;

Basic knowledge of DNS, DHCP, RDP, WDS, AD;

Stress tolerance;

Good communication skills;

Reading technical documentation in English.

Will be a plus:

Basic knowledge of Windows Server (Hyper-V, Radius, LDAP & etc.);

Basic knowledge of Linux (CentOS, Ubuntu & etc.);

Responsibilities:

Planning purchases of new users equipment;

Reception of new equipment and inventory management;

New workplace preparation (Mac and Windows);

End user support (environment configuration and troubleshooting);

Work with office equipment such as printers etc. (setting up, connecting users);

Troubleshooting network issues.

Perks:

Paid training programs, language courses;
Medical insurance, gym, lawyer support, etc.;
Comfortable working hours;
Variety of knowledge-sharing opportunities.

Trinetix

Being a versatile team of professionals, we know the exact goal we achieve. Our solutions go beyond clients’ expectations by bringing innovation and high quality standards we treasure so much. Our experience is time-proven. We have been providing American and European customers with design and development needs for almost 5 years.
We are constantly hiring and building our dream team. Nowadays, Trinetix unites 700+ professionals of Ukrainian and foreign IT markets. We are about people. Valuable ideas and thoughts of each member are the material we build success with.
Trinetix is:
— Business for people: we create worthwhile projects
— Foreign clients: we do not depend on economic downturn and political instability
— Career development: we won’t let you stop
— Experience exchange with colleagues abroad: business trips to the USA
— We speak your language: we value your needs and offer fitness programs, medical insurance, English classes with native speakers, and other goodies
— The office is a feather in our hat: comfortable working conditions in stylish and hi tech space on the left bank (we will be back there after lockdown)
Join our team to see for yourself we mean what we say!