Helpdesk Engineer in Brainstack_

Hello, we are Brainstack, a Ukrainian multi-product IT company.

If you are looking for a space of opportunities for continuous scaling and you like tasks with an asterisk, then you are welcome. Here you will find challenges that will help you realize your ambitions, create profitable businesses without illusions and turn ideas into successful IT products. And the team will always support you and will not leave you alone with challenges.

Our portfolio includes mobile and web applications and services with an audience of millions, covering various niches: Parental Control, Wellness, AI, etc.

Now we are looking for Helpdesk Engineerin our friendly Infrastructure Operations team.

Key areas of work teams:

—User support (employees);

—Ensuring office efficiency;

—Support and modernization of the company's internal services.

Your future team:

> Lead David can teach you to ask the right questions and look for answers to them;

> Team: System Administrator, 2 Helpdesk Engineers, DevOps Engineers, Head of Department.

> Jira (cat);

> Middle&Senior team level.

What awaits you:

> Work in a team that ensures the stable and secure operation of the entire company;

> Real impact on the user experience of employees and the continuity of business processes;

> The opportunity to pump technical expertise and grow in the areas of IT Ops / DevOps / Security.

About you:

• experience in the position of Helpdesk / IT Support / Service Desk Engineer from 6-12 months;
• confident understanding of Windows 10/11 and macOS at the user administration level;
• knowledge of the basic principles of networks (TCP/IP, DNS, DHCP, VPN);
• experience with user management systems (Active Directory or similar);
• experience or understanding of working with Google Workspace / Microsoft 365 will be an advantage;
• understanding of basic principles of information security (passwords, MFA, access control, least privilege);
• experience of working with ticket systems (Jira Service Management, Zendesk, etc.);
• basic skills of working with a team line (Windows / macOS / Linux);
• willingness to work according to processes, SLA and to learn quickly.

About your tasks:

• reception, registration and processing user requests through the Service Desk in accordance with the SLA;
• providing the first line of technical support to employees (Windows / macOS / basic Linux systems);
• diagnosis and resolution of problems with workstations, laptops, peripherals and corporate software;
• management of access to internal systems and services;
• creation, modification and blocking of user accounts (LDAP / Active Directory / Google Workspace / SSO);
• configuration and maintenance of corporate devices, equipment accounting, working with MDM solutions;
• maintenance and updating of documentation (instructions, FAQ, how-to, troubleshooting);
• escalation of complex incidents to IT Ops / DevOps / Security teams;
• participation in employee onboarding and offboarding processes.

Your path to the position:

HR Interview > Final Interview > Job Offer

It is important to have comfortable conditions. That's why we've taken care of everything: from opportunities for growth to things that just make everyday work more comfortable.

To grow:

We support your ambitions and striving for the new:

• we develop leaders in our Brainstack Leadership School - an author's training system for managers;
• we cover professional training: courses, certifications, trainings;
• if there is no way without a foreign language - we compensate for it too;
• we pay for participation in professional conferences, events and meetings;
• provide access to the electronic library;
• and don't forget the regular performance review to see your progress.

To work comfortably:

You have everything to focus on the main thing:

• pet-friendly office in the center of Kyiv, open 24/7;
• breakfasts and snacks in the office;
• modern equipment;
• employment through FOP;
• competitive remuneration, that corresponds to your skills and experience.

To stay in the resource:

We care not only about the results:

• 21 days of vacation and days off on national holidays;
• 100% paid sick leave;
• medical insurance after the probationary period;
• quarterly team building;
• internal clubs based on interests (Running Club, Booking Club, Cooking Club);
• support of colleagues and their families, who serve in the Armed Forces;
• participation in social projects;
• ambassador program.

Do you feel fomo syndrome? Prgo to Brainstack and realize your potential.

P.S. The CV review period is up to 7 working days. If you do not receive a response from the recruiter within this time, it means that we have considered your resume, but there are currently no vacancies in the company that match your experience and wishes.