Help Desk Specialist in Universe Group

July 25, 2024

Help Desk Specialist

Kyiv

Universe Group is a Ukrainian company that launches global IT products. The Universe group of companies creates mobile applications and web platforms to simplify and improve people's quality of life.

In six years, Universe Group has built three successful businesses — Guru Apps, Forma, Wisey, and we are also developing our own R&D center. The company's products are used by almost 62 million people from 180 countries.

The Help Desk Specialist role is critical to our team. Working in our office in Kyiv, you will provide effective IT support for onsite and remote employees, quickly solving problems with hardware and software.

Format of work: office, city of Kyiv.

You will have the following tasks:

• Administration of Google Workspace, Slack, Okta.
• Support for migration to new services and accounts.
• Diagnosis and repair of equipment, interaction with contractors.
• Formation of policies for repair and replacement of equipment.
• Setting up video and audio equipment for online events.
• Implementation of turnkey infrastructure solutions.

We expect you to have:

• From 1 year of commercial work experience in the role of Technical Support Specialist, L1 Technical Support Engineer or System Administrator.
• Experience in administration of MacOS, Linux, Windows operating systems.
• Understanding of the basics of network technologies (TCP/IP, DNS, DHCP, NAT, FireWall, VPN, Proxy, VLAN) and principles of operation of WiFi networks and the 802 standard.
• Experience in setting up video surveillance /printers/office equipment.
• Experience with Google Workspace and Slack.
• Understanding the principles of operation of SSO solutions.
• Confidence in multitasking conditions.
• Ability to identify and work with employee requests.

We offer the following benefits:

• All-inclusive office - we value our office culture and work on maintaining the startup spirit. That's why we do everything to make everyone feel comfortable in a cozy office on Podil in Kyiv - breakfasts, lunches, walking paths, a silent room for the focus of attention - this is far from all that awaits you in our space.
• Culture of development and learning - we believe that the results of the company depend on the team, skills and knowledge of colleagues. We constantly conduct internal team training to improve skills and attract experts from the Ukrainian market or the world.
• Career growth - the learning culture promotes the rapid development of colleagues. In the middlein a year, our team grows to 10 managers. Career development depends on desire and achievement of set goals. There are also large professional communities waiting for you, with the help of which you can improve your hard skills.
• Some of the best conditions on the market of companies in Ukraine are competitive remuneration, 20 working days of paid break, cooperation through FOP or within Diya City, 100% payment of sick leave, medical insurance and free online consultations with a corporate doctor.
• Wartime care and support - we make sure that everyone in the team feels safe during a full-scale war in Ukraine. If necessary, we help with the relocation of employees and their relatives, and help provide charging stations and everything necessary for comfortable work. In addition, we are doubling all donations from our colleagues to charity meetings to close military requests faster.
• If you are not in Kyiv, but are ready to work from the office, we will help you move .

Leave your resume and take a step towards new opportunities!

Become part of our universe.