Head, Team lead online sales (cosmeceuticals, dietary supplements) in Emet, TM

Emet is an innovator in the beauty industry, who preserves people's youth and beauty with fast and modern solutions, makes colleagues and clients happy and financially successful. We continue the beauty and youth of people by developing experts and industry. For more than 11 years, we have been the official distributor of premium class drugs for the Ukrainian market of aesthetic medicine, intended for contour plastic, biorevitalization / bioreparation, mesotherapy, peelings, cosmeceuticals, professional cosmetics, as well as products for professional skin care and hardware cosmetology. happy and financially successful? Join the Emet team — game-changers in the field of aesthetic medicine. Change the beauty world with us and send your resume. Requirements: Experience in the management of a call center / sales in an online store or having similar experience in the field of customer service from 1 year; High level of communication skills. The ability to manage a team and work for results. Experience in developing scripts, analyzing telephone conversations; Fluency PC, CRM system, experience with 1C will be a plus. Experience in implementing a sales plan, customer service standards. Willingness to work in the office. Tasks: Management and coordination of the call center in order to ensure effective and high-quality customer service; Ensuring high quality processing of incoming and outgoing calls, requests through social networks (website, FB , Instagram, Viber, and other channels); Development and improvement of work processes; Ensuring the fulfillment of planned productivity indicators (sales plans) and the quality of work of the call center; Preparation of reports and analysis of the results of managers' work (Excel and 1C); Coordination of work with other departments companies to resolve client issues; Resolving conflict situations and interacting with clients to resolve complex issues. B2B lead transfer control; Lead entry channel control; We offer: Competitive, stable and timely wages; Convenient work schedule: Mon.-Thurs. 9:30—17:30 / Fri. 9:30—17:00; Paid vacations, employee birthday vacations; New Year's holidays; Product discounts; Pleasant gifts for the anniversary of work in the company; The best in terms of results — study trips abroad to representatives of brands and factories; Official employment;