Head of VIP Customer Support in Growe

At Growe, we confidently work in the iGaming and entertainment industry, bringing together brands from all over the world and gathering expertise from different markets. We are focused on the development and implementation of advanced technology platforms and payment solutions, contributing to the expansion and growth of assets. We unlock potential and take advantage of opportunities, from launching new iGaming brands in Asia, Africa and Latin America to providing exclusive conditions to our team players and extraordinary chances for victory. We are forming a talented team, thanks to which we remain in the leading positions in the field of technological and marketing achievements, constantly overcoming new horizons. UGrowe has no limits to ambitions ! We thoughtfully destroy stereotypes, heading for unprecedented success in an industry that is constantly changing. Are you ready to grow with us? Growe is waiting for those who aspire to: Develop a comprehensive strategy for VIP customers, understanding their unique habits, preferences and expectations; Regularly analyze data and customer feedback, as well as trends the market to identify opportunities to improve VIP services, personalization and customer satisfaction; Take responsibility for the KPI of the department as a leader who motivates his team by his own example; Build a moderation system; Research and implement new trends and best practices to create a safe environment for users; Build a process for hiring professionals Use a practical approach in the initial stages, actively processing customer requests, adjusting operational processes and immersing yourself in everyday tasks. We need your professional experience: Work experience in the support/training department for at least 4 years; Upper-intermediate English level (written and spoken); Knowledge of JIRA, Confluence. We value: Excellent communication skills; Strong analytical and problem-solving skills; Ability to manage several streams, prioritizing work. We are looking for those who share our key values: GROWE TOGETHER: Our team is our main value. We work together and support each other to achieve our common goals; DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in accordance with Growe's success strategy; BEREADY FOR CHANGE: We perceive challenges as opportunities for growth and evolution. We adapt today to win tomorrow. What do we offer? Medical insurance; Benefit Cafeteria (compensation of gym / dental / psychologist, etc.); 100% paid sick leave; Paid vacation; Annual salary review (based on results); Bonus system based on OKR; Individual annual training budget , with the possibility of attending paid conferences, trainings, English language lessons, master classes, etc.; Personal development plan; Corporate and team building; Free office lunches. English version: Here at Growe, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. We focus on developing and implementing cutting-edge technology platforms and payment solutions, propelling assets' expansion and sustainable growth. We dare to unlock potential and seize opportunities, from launching new iGaming brands inAsia, Africa, and Latin America toproviding exceptional possibilities toour team players and anextraordinary chance tosucceed.Wecreate atalented team, enablingus tomaintain atthe leading positions intechnological and marketing accomplishments, constantly overcoming new horizons.AtGrowe, there are nolimits toour ambitions! Weboldly break stereotypes and strive for unparalleled achievements inanever-changing industry.Are you ready togrow withus?Growe welcomes those who are excitedto:Develop acomprehensive strategy for VIP clients, understanding their unique habits, preferences and expectations;Regularly analyze customer data &feedback aswell asmarket trends toidentify opportunities for improving VIP services, personalization, and customer satisfaction;Take responsibility for the department KPIs and bethe leader who motivates your team byyour own example;Build amoderation system;Research and implement emerging trends and best practices tocreate asafe environment for users;Build aprocess ofhiring professionals;Embrace ahands-on approach inthe initial stages byactively handling customer tickets, setting upoperational processes, and diving into day-to-day tasksWeneed your professional experience:Atleast 4years ofexperience inthe Support/Training department;Experience inLead/Head position;Experience with Gambling/betting will beaplus;Atleast Upper-intermediate level ofEnglish— written and spoken;Knowledge ofJIRA, Confluence.Weappreciate ifyou have those personal features:Strong analytical and problem-solving skills;Excellent communication skills;Able tomanage multiple streams, prioritizing work.Weare seeking those who align with our core values:GROWE TOGETHER: Our team isour main asset. Wework together and support each other toachieve our common goals;DRIVE RESULT OVER PROCESS: Weset ambitious, clear, measurable goals inline with our strategy and driving Growe tosuccess;BEREADY FOR CHANGE: Wesee challenges asopportunities togrow and evolve. Weadapt today towin tomorrow.What weoffer:Medical insurance;Benefit Cafeteria (compensation for the gym/stomatology/psychological service &etc.);100 %paid sick leaves;Paid vacation;Annual salary review (based onperformance);OKR-based bonus system;Individual annual training budget which allows tovisit paid conferences, training sessions, English lessons, workshops, etc.;Personal development plan;Corporate events and team-building activities;Free lunches atthe office.