Head of VIP in Softsich

Hello! We are glad to introduce you to Softsich! We are a young company that is rapidly developing in the market and capturing iGaming. You have a great opportunity to join us as Head of VIPand reach the top together!

Areas of responsibility:

• Development and implementation of a team strategy aimed at finding, developing and retaining VIP customers with a focus on improving the gaming experience and increasing the LTV of TIER 1 market customers.
• Building a team, its control and motivation for the fulfillment of set KPIs.
• Creating strong, partnership relations with VIP clients to be their main and best point of contact. Solving customer issues in the shortest time and in a convenient way.
• Cooperation with marketing, operations, finance, analytics teams to optimize the VIP approach, loyalty, policies and benefits for customers.
• Continuous development of the direction , testing hypotheses, types of bonusing and database maintenance methods.
• Regular weekly/monthly reporting on the team's achievement of set goals.
   

Our ideal candidate has:

• 2+ years of experience in a similar position in the iGaming niche.
• Deep understanding of psychology, preferences, trends and business processes of VIP clients of the TIER 1 market.
• Experience of working with CRM systems (customer.io / optimuve / solitics / zoho etc.).
• Experience of working with at least one Backoffice of iGaming systems platforms.
• Deep understanding of connection and configuration of SIP/VoIP telephony.
• Experience with analytical data visualization systems (tableau / power bi etc.).
• Experience in building a team from scratch and its development.
• Strategic thinking, customer orientation, deep understanding of metrics and methods of solving typical cases.
• High level of responsibility.
• Work experience with online and offline customer motivation tools.
• Experience in building loyalty programs for VIP customers, and in their adjustment from the outgoing and incoming side.
• English level from Upper Intermediate.
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Why us:

• Competitive salary with the possibility of growth , which includes a fixed rate and a bonus system.
• Incredibly friendly team, where everyone is ready to share experience, help and support.
• 24 days of vacation, holiday greetings, team building and educational projects.
• Not a joule of energy on the aggressor country, related businesses or partners.
• Direct impact on the overall result.

Send your CV now to find out more!