Head of Training (Learning & Development) in Digital Hiring

For our client, we’re looking for a Head of training to join a contact center team RequirementsExperience in developing, creating, and updating comprehensive training programs, with the ability to adapt them to the specific needs of the call center staff; Knowledge and proficiency in using Learning Management Systems (LMS) for effective organization, management, and tracking of training events, including enrollment, progress monitoring, assessment, and reporting; Ability to develop and implement performance evaluation mechanisms, such as assessments, quizzes, and simulations, to measure the effectiveness of training programs and identify areas for improvement; Proficiency in analyzing training data; Competence in using software tools, such as Veed, Elevenlabs, Canva, Branchtrack or similar; Skills in creating interactive and engaging educational materials, including multimedia presentations, videos, and simulations. Strong project management skills to plan, coordinate, and execute training initiatives effectively, including defining project scope, setting timelines, allocating resources, and managing stakeholder expectations; You have an Upper-intermediate level of proficiency in English.ResponsibilitiesDevelopment and implementation of training programs; Management of training processes; Recruitment and hiring of training team members, evaluation of their performance, distribution of tasks; Monitoring and analyzing training outcomes and applying the results in practice; Studying the latest training trends and methodologies and incorporating them into the training process; Training platform management.Work conditionsComprehensive Experience in an international project; Hybrid (Warsaw/Kyiv) or remote work format; Professional growth; Flexible work schedule; Corporate foreign language courses; Medical top-up after 6 months of work; Paid vacation, public holidays and sick days; Salary linked to $$. If you’re ready to take on this exciting opportunity and contribute to success story, apply here