Head of the technical support department in Oniks-soft

The company "ONIX SOFT" is one of the leaders of the national market of automation for the restaurant business! We sell software and advanced electronic equipment for restaurants. We are constantly growing and are currently transforming our implementation and support team, so we need an experienced Head of Department. Everything you need to know about us: 20 years on the market / 50+ experienced specialists in the team / 1700+ implemented projects; Our turnover grows by 40% every year, even during quarantine and martial law; A product that you can be proud of, announcing the price (50% of the turnover in that year - recommendations); We automate 30+ restaurants per month. There is no seasonality (every month there are clients who need it "now"); Our clients: Mafia, Merry Berry, Many Salmon, This is beer bar, Roll Club, Shashlykyan, Rys i Ryba. Our website: www.smartcafe.com.ua Why the vacancy is open: Every year we are growing and by 2024 we have set ourselves a very ambitious goal of growing 3 times in terms of the number of our automated facilities. In order to make a new leap in the growth and development of the company, we need a strong, professional, motivated leader in the technical support department, who will easily lead the team to results! What to do ?Manage the Help & ServiceDesk technical support department for clients; Interaction with clients to improve the quality of service; Development of department employees' competencies; Analysis and evaluation of department performance; Improvement of technical support processes and tools. A high level of income, which you can influence (fixed salary of UAH 35,000 + a bonus for the performance of the project); The possibility of working remotely or in a comfortable office in Kyiv or Odesa; Paid vacation and sick leave; ); Professional training and all-round development (trainings, corporate events); Warm friendly atmosphere in the team; We have a powerful and modern Service Desk system that really helps to quickly deal with applications; The coolest team of professionals. What we expect from you: Technical education, computer engineering, system administration, programming; Experience of successful management of a multi-channel technical support department from 2 years; Experience of working with any Service Desk system; Ability to analyze and work on solving problem situations; Able to work in a team and achieve set goals. Leave your resume or write to Telegram — https ://t.me/HR_onix_soft and soon we will take the first steps towards a successful career at "Onix Soft"! Our team is waiting for you!