Head of the technical support department in Yuki

Hello, let's get to know each other! The HR manager of the company "YUKI" is in touch. In connection with the expansion of the company, we have a vacancy for "Head of the Technical Support Department". We are looking for a qualified and decent specialist who is ready to become part of our friendly team. We will help you quickly adapt to the team, understand the specifics of the work, and support you. You now have a unique chance to set up processes in the company in the right and efficient way! In our team, you will receive: Stable decent salary (reviewed at least once a year), official employment, social guarantees... and everything as it should be; )Drive for teamwork on interesting and ambitious tasks Modern comfortable office in Podil Work schedule: 5/2, Monday-Friday from 9:00 a.m. to 6:00 p.m., with the possibility of working (1−2 days a week) remotely by agreement Paid day off per Day birthCorporate benefits and discounts on the company's range When you are asked what you do in the company: Organization and management of the technical support department for users (L1) Reception and registration of user applications for the provision of IT services Solving incidents of the first level of technical support Providing consulting services to users on the use of company software Writing instructions , maintaining a knowledge base. What is required to become part of the team: Experience in a similar position for at least 2 years. Knowledge of ITIL (basics). develop together with the companyBe an open and empathetic personBelieve in the development of Ukrainian businessWe are waiting for you in the position: Creation of instructions for users and maintenance of the knowledge baseKnowledge of cash register operationsQuick closing of objectionsOperated flow of arrival and closing of tasksHigh level of stress resistanceWe are very much waiting for you and believe that you will make a significant contribution to development of the YUKI company. So let's get to know each other better! Leave a comment on the vacancy, call the number below or send a resume to telegram: @yuki_hr More about us: Our website: https://yuki.ua/Facebook: https://www.facebook.com/yuki.ua/Instagram: https ://www.instagram.com/yuki.ua/