Head of the technical support department in Yuki

Hello, let's get to know each other! My contact is the HR manager of the company "YUKI". In connection with the expansion of the company, the vacancy "Head of the technical support department" is opening. We are looking for a qualified and decent specialist who is ready to become part of our friendly team. We will help you quickly adapt to the team, understand the specifics of the work, and support you. You now have a unique chance to set up processes in the company in a way that is correct and efficient! In our team, you will receive: A stable, decent salary (we review it at least once a year), official employment, social guarantees... everything, as it should be ;) Drive for teamwork on interesting and ambitious tasks Modern comfortable office in Podol Schedule work: 5/2, Monday-Friday from 9:00 a.m. to 6:00 p.m., with the possibility to work (1-2 days a week) remotely by agreement Paid day off on the birthday Corporate benefits and discounts on the company's range When you are asked what you do in the company: Organization and management of the technical support department for users (L1) Receiving and registering user requests for IT services Resolving incidents of the first level of technical support Providing consulting services to users using the company's software Writing instructions, maintaining a knowledge base What is needed to become part of the team: Experience in a similar position for at least 2 yearsKnowledge of ITIL (basics) Work experience in -what kind of Service Desk system Ability to analyze and solve problem situations Experience of working with 1C 8.3 Have a desire to learn and develop together with the company Be an open and empathetic person Believe in the development of Ukrainian business and we believe that you will make a significant contribution to the development of the YUKI company. So let's get to know each other better! Leave a comment on the vacancy, call the number below or send your resume to Telegram: @yuki_hr More details about us: Our site: https://yuki.ua/Facebook: https://www.facebook.com/yuki.ua/Instagram :https://www.instagram.com/yuki.ua/