Head of the Reimbursement program in SMG Capital

We are launching a large-scale Compensation Program for damages caused by the armed aggression of the Russian Federation for individuals and businesses.
We are looking for a Head of the Compensation Program, who

• will be responsible for the strategic development of the Program,

• manage a team of coordinators and partners,

• build systematic work to involve and support victims citizens and businesses.

Main responsibilities

• Formation of the compensation program development strategy (priorities, regions, target audiences, engagement channels).

• Team building and management: coordinators, specialists in working with victims, partners in the regions.

• Setting plans, KPIs and monitoring implementation (number of appeals, involved participants, cases in work, etc.).

• Organization and coordination of online and offline activities: presentations, webinars, meetings with communities, businesses, partners.

• Development of the partner network: lawyers, legal companies, NGOs, associations, business associations, local governments.

• Improving the process of processing incoming requests (calls, messengers, e-mail, social networks) together with the team.

• Coordination of document collection, transfer of cases to the legal team, basic data quality control.

• Analysis of the Program funnel: where participants “fall out”, what are the barriers, which materials/scripts need to be strengthened.

• Participation in the development and updating of presentations, communication scripts, training materials for the team and partners.

• Preparation of regular reports to management on the progress of the Program (number of applications, status of cases, dynamics by region).

• Initiation and implementation of improvements in processes: automation, CRM, document templates, service standards.

Requirements

• Experience in managing teams / areas / projects from 2–3 years (preferably in the fields of: sales, customer service, partnership development, NGO, legal or financial services).

• Experience in building or developing customer/partner funnels, working with indicators and plans.

• Confident communication and negotiation skills, ability to speak publicly (presentations, meetings, online formats).

• Ukrainian language — fluent (oral and written). Russian and/or English will be a plus.

• Empathy, tact, ability to work with people who have experienced stress, bereavement, forced relocation.

• Basic understanding of the legal and documentary component (contracts, power of attorney, legal processes) or willingness to quickly understand.

• Ability to work with Excel / Google Sheets, preferably — with CRM systems.

• High level of self-organization, discipline, responsibility; willingness to work with plans, deadlines and KPIs.

• Experience in launching or developing social / charity / human rights programs will be an advantage.

It will be a plus

• Experience in working with IDPs, victims of war, business in frontline or de-occupied regions.

• Experience in legal companiesinsurance, banks, funds, public organizations.

• Own network of contacts among entrepreneurs, local opinion leaders, NGOs, associations, local self-government bodies.

• Experience in building or managing a regional network of representatives/coordinators.

We offer

• Participation in socially significant a project that helps people and businesses to receive compensation for damages.

• Real opportunity to influence the design and development of the Program at the national level.

• Flexible format of cooperation (full/part-time employment, possibility of combining, FOP format).

• Motivation tied to the result: bonuses for achieving targets, successful cases and development of the Program (details are discussed at the interview).

• Training on the Program, basic legal procedures, tools for working with participants, scripts and presentations.

• The possibility of further professional growth (national head of the direction, launch of new programs / regions, participation in strategic projects).