Head of the department of quality and customer after-sales service in STYLUS

Who are we? — we are Stylus.ua What do we do? — we are an online store with the widest range of products. We also have offline stores, delivery points and service centers in many parts of Ukraine. Who are we looking for?— We are looking for a responsible, attentive, diligent and caring person who knows how to work in a team and is ready to optimize and improve processes - Head of the Quality and After-Sales Customer Service Department Why is it us? — because we guarantee: Stability and reliability: Paid vacations and sick days. Standard work schedule: Monday - Thursday from 9:00 a.m. to 6:00 p.m., Friday from 9:00 a.m. to 5:00 p.m. Convenient place of work: Ul. Nimetska (2 minutes from Palac Ukraina metro station) Comfortable office: Always with light and warm tea or coffee. Stable and decent salary. From the candidate we expect: Experience of working in an online store in a managerial position for 2 years or more; Mastery of 1C programs , and the Microsoft package (Excel, Word); Mandatory knowledge of the legal framework of the consumer; High level of command of the Ukrainian language; Ability to analyze data and identify problems; Excellent communication skills and the ability to work in a team. What needs to be done: Increase the company's rating; Control and assistance in resolving customer conflict issues; monitoring and evaluating the work of employees according to the company's service standards; identifying violations and taking measures to correct them; working with performance and quality indicators of NPS, eNPS, mystery shopper; monitoring and resolving issues in the work of dispatchers; conducting process analysis and development of recommendations for improving the quality of customer service. Coordination with other departments to implement proposed changes; Consultation and training of department employees; Management and timely submission of reports to management. If you are interested in the vacancy and have relevant experience, send your resume, we will definitely give feedback within a few days .