Head of the client service department in Datagroup.ua

What you will do:

-Form and implement the company's strategy to improve the customer experience.

-Organize work on building customer journeys in order to improve the customer experience.

-Perform an analysis of implemented initiatives to improve the customer experience.

-Provide advisory and service support to the company's employees on improving the customer experience experience.

-Ensure the collection and analysis of customer experience indicators: NPS, CSAT.

You are our ideal candidate if:

- You have knowledge of regulatory and legal documents, regulations, rules, instructions, other documents that regulate the company's activities in the field of customer service.

- You have knowledge of standards, rules and requirements for working with software tools and necessary analytical forms to implement its functions.