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ABOUT THE POSITIONExperience in conducting trainings, speeches, presentations to online and offline audiences Skills in creating interesting and customer-oriented presentations Experience in automating the interaction process with clients Ability to quickly understand new analytical tools Proficiency in English at the B2 level, preferably fluent Permanent residence in Kyiv 
Head of the AI client support department in Artellence
Posted more than 30 days ago
5 views
Artellence
Without experience
Kyiv
Full-time work
ABOUT THE COMPANYDriving the age of AI. Our goal is to bring the era of artificial intelligence closer, and the field in which we have joined the AI revolution - OSINT (intelligence based on open data).We are creating our own powerful technologies. Biometric identification, object analysis in the photo, digital footprint research in the network, AI agents are our solutions that are used in investigative activities law enforcement agencies, when assessing potentially risky connections in state te
ABOUT THE COMPANY
- Driving the age of AI. Our goal is to bring the era of artificial intelligence closer, and the field in which we have joined the AI revolution - OSINT (intelligence based on open data).
- We are creating our own powerful technologies. Biometric identification, object analysis in the photo, digital footprint research in the network, AI agents are our solutions that are used in investigative activities law enforcement agencies, when assessing potentially risky connections in state tenders, and the largest companies of Ukraine to protect against external and internal threats.
- We make a public contribution. We organize our own OSINT conferences and international hackathons, we cooperate with the DefenseTech association Brave1, the Ministry of Digital Affairs and EU programs to accelerate the development of advanced technologies in Ukraine.
- More about Artellence. Site: artellence.com, staff reviews: jobs.dou.ua/artellence/reviews.
ABOUT CULTURE
- We create what matters. Our technologies contribute to increasing the transparency and security of Ukraine and Ukrainian society.
- We work with those who have the potential to become the best in their position, and we help realize it through challenging and interesting tasks and mentoring.
- Maximizing innovation. Our employees work with the most advanced AI technologies, and the involvement of new tools and approaches is strongly encouraged.
- We work in a remote format with a flexible schedule, lack of bureaucracy and micromanagement.
- We support reservations. we assist in the preparation of booking documents.
We are looking for a Head ofCustomer Success team, who will be responsible for improving the product experience for our customers This will include both analyzing the needs of customers in analytical products, understanding the specifics of their tasks, as well as communicating the capabilities of our product, conducting trainings. 400">Ability to explain technologically complex products and concepts in simple language
Responsibilities:
- Conducting trainings on using the product for customers online and offline, preparing presentation materials
- Analyzing customer needs in using analytical tools, collecting feedback on the product
- Supporting customers in solving questions about the functioning of the product
- Automating the process of interaction with customers
Without experience
Kyiv
Full-time work