Head of Technical Support in bill_line

We are bill_line – a fintech company born in Ukraine, but conquering the world of payments worldwide.

Our core product is a payment solution for any online business, and we make it better every day. A bill_line client is any business that needs to accept payments: from a small online store to banks, insurance companies or charitable organizations.

Why us?

We are proud of our approach and its results. But every success is a puzzle, but only the best team in the world can put this puzzle together. Do you want to become part of it and change the market of Ukrainian and international fintech? This is great, because right now we are looking for a Head of Technical Support.

Send your CV and we will definitely write to you!

We expect the candidate to:

• In-depth knowledge of connectivity and customer support, including hardware setup and configuration and software;
• Experience in communication and support of partners in the integration process;
• Skills in payment gateway management: Control the flow of payments, integration and management of payment gateways, ensuring seamless connectivity and seamless payment processing across regions and currencies;
• Deep knowledge of payments, general understanding of key concepts: PSP, Payment Terminal, Acquiring Services, Chargebacks, VISA/MC .

Future tasks:

• Support team management;
• Connection and customer support;
• Connection and interaction with service providers (acquires, providers);
• li>Control of the flow of payments and reconciliation of balances;
• Performance of tasks within the bill_line team;
• Organization of the KZ process under keys.

What it means to be part of the bill_line team:

• Our HQ is in indomitable Kyiv, near the Zvirinetska metro station, and the EU office is in sunny Barcelona!

• You will immediately have everything for work (the best equipment, subscriptions to the necessary services and everything that will make you efficient).
  Hybrid work format: Monday, Wednesday and Friday in the office, and on other days by choice.

• Be sure: in our workspace, even during blackouts, you will find stable Wi-Fi, the same "electricity", independent heating, a sports area, a shower and even a place to sleep!

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• We are residents of Diya.City, and therefore provide various employment options from the first day of work.
• We have 24 days of paid vacation. If you are a workaholic and did not use it, we will compensate you with money.
• We pay sick leave in full.
• Corporate lunches to your own taste from GudFood.
• Mandatory health insurance.
• Sessions with psychologists - supporting mental health

How we have fun

A cool team is our main asset and a reason for pride. Your future colleagues like active recreation, measuring donations at the ZSU, sharing their impressions of a movie or listening to their favorite music together. We often end the work week with a fun Friday mini - hang out with colleagues.

 People care

This is our principle in the internal corporate culture: we support each other, and the company helps the realization and professional growth of colleagues.
We care about the health of colleagues and hold Health Days.

Learning and development

    We regularly participate in top international fintech, e-commerce, crypto conferences, meetings.
We pay tuition (courses, trainings, seminars) for the professional growth and development of the team.
< span style="font-weight: 400; font-style: normal; text-decoration: none">    We support in studying English or other languages, especially for expansion into new markets!

Would you like to change the market with us? Then send your CV and join the bill_line team :)