Head of System Administrator in ViyarTech

ViyarTech is a place where IT innovation meets real production. 
We are a product IT company in the ecosystem of Viyar, the leader of the Ukrainian market for the production of furniture parts.  Every line of our code directly affects the production lines. 

We are looking for a manager of the first line of technical support. The team has more than 10 subordinate specialists. Viyar Technical Support serves more than 4,000 internal customers. We have a fleet of equipment with a nominal value of more than 35,000 units. Our branches are located in 17 cities of Ukraine and Poland. The main goal of a technical support manager is to support, improve and create new processes. 

We are part of the ecosystem of a manufacturing company and work in the office. Our address: 16 Vaclav Havel Boulevard

Your tasks:

• Manage the technical support team;
• Maintain, improve and create the technical support process;
• Ensure continuous operation of the first line of support (Service Desk);
• Control of SLA compliance;
• Formation and compliance with scheduled maintenance office equipment;
• Implementing and keeping the knowledge base up-to-date;
• Forming reports on the main indicators of the work of the technical support team;
• Forming the schedule of rotations and business trips of a team of 10+ people;
• Coordinating the work of regional system administrators;

Experience required:

• Experience in a similar position 5+ years;
• Experience managing a team of 10+ people;
• Ability to manage a team and allocate time/responsibilities;
• Ability to analyze problems and solve them quickly;
• Experience with: Jira (or other Service Desk), AD, Windows administration;

Hiring process:

• Interview with our by a recruiter (online, approximately 30 min)
• Technical interview (offline, approximately 1 hour)
• Final interview (offline/online, approximately 30 min)

We offer:

• Interesting tasks and the opportunity to influence a product with an all-Ukrainian name.
• Opportunities for career growth (competency matrix).
• Modern and powerful work equipment.
• Social package (24 days of vacation, sick leave (50% of the rate)
• Compensation for specialized training (50%), internal trainings.
• Mental Health program (corporate psychologist, nutritionist).
• Corporate discounts on company and partner products (furniture, equipment, components).
• Discounts on meals in the company restaurant.
• Budget for social support/help for employees.

Want to know more about us?

Company page on DOU: https://jobs.dou.ua/companies/viyartech/vacancies/