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Experience in the position of Head of Support from 6 months Experience in Telegram support Knowledge of the English language from level B1 (support in English) Experience of interacting with "slippers" like Hamster Combat + understanding how such games work Experience of working in the Crypto vertical Ability to identify problems, solve them and provide quick solutions. li> 
Head of Support (Telegram/Crypto) in Storm-Traffic
Posted more than 30 days ago
4 views
Storm-Traffic
1 year
Kyiv
Intermediate
Full-time work
🕕Remote work ❗️ Requirements:< ul>Experience in the position of Head of Support from 6 monthsExperience in Telegram supportKnowledge of the English language from level B1 (support in English) Experience of interacting with "slippers" like Hamster Combat + understanding how such games workExperience of working in the Crypto verticalAbility to identify problems, solve them and provide quick solutions. li> ❗️ Responsibilities:Management and coordination of the support teamControl and motivation of
🕕Remote work
❗️ Requirements:
< ul>
❗️ Responsibilities:
- Management and coordination of the support team
- Control and motivation of the support team li>
- Reporting, documentation management, setting KPIs
- Control of team KPIs, quality of service and correctness of answers to customers
- Team formation, participation in the process of hiring personnel
- Automating and improving work processes
- Improving products and optimizing user experience
💰SP:
Rate (Individual approach, discussed at the interview with management)
Depends on experience, skills and wishes.
☎️To contact TG :
Recruiter Tanya: tania_ea
Recruiter Natalya: STNataliaRecruiter
1 year
Kyiv
Intermediate
Full-time work