Head of Service Delivery Eurasia in Ericsson

Join our TeamAbout This OpportunityWe are currently looking for an experienced leader to take ownership of a unit that deals with CSS (Cloud Software and Services) Pre-Sales, Project Delivery and Customer Support business at some of our key customers in Eurasia!In this specific role, your leadership and expertise are vital to the success of your unit, orchestrating the seamless execution of presales engagements, projects, and support contracts, ensuring outstanding results for our clients as well as line managing a team of highly skilled Program Directors, Customer Project Managers, Solution Architects, Integration Engineers, Service Delivery Managers and Support Engineers based in Sweden and Denmark.Your team will also support Key Account Managers and Client Sales Leads in financial planning and forecasting and in generating new Leads and securing robust sales pipeline while delivering on existing contractual obligations.In this role, you will report to Head of Customer Solution, Eurasia.What You Will DoEnsure Pre-sales, service delivery and customer Support execution in accordance to relevant CSS processes and flowsWork together with regional Service Delivery and Global Delivery units to execute on the contracts with required efficiency, quality and increased level of Automation and Industrialization improve services profitability and qualityBuild a productive and healthy work environment for individuals where we continuously develop our organizationDrive and develop required competences in the organization to be on top of relevant changes related to complex security requirements and Cloud Native technology shiftNurture and grow talents in the organization to build a sustainable competitive advantageBe accountable and take the ownership over operational and financial KPIs of the unitBuild a strong customer relationship, join customer governances and be their first Point of Contact for operational issuesYou will bring Education: MSc or equivalent through experienceExperience in the industry: min 10 years of which min 3 years with Leadership rolesPortfolio experience: Cloud Software and Services. Particular focus on 5GC and BSS an advantageStrong leadership capabilitiesStrong stakeholder managementSelf-awareness, Mental Agility, Result OrientedDeep understanding of service delivery and project management processes and toolsSupervising and responding to challenges in a fast paced environmentGood financial acumen and skillsGood communication skills.Local Candidates will be preferred Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collworking with people with different experiences, we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. Primary country and city: Ukraine (UA) || KievJob details: Service Delivery Line Manager]]> Show more Show less Position level Not applicable Type of employment Full-time Job responsibilities Other Industries Telecommunications