Head of Sales (Outbound) in Softsich

September 3, 2024

Head of Sales (Outbound)

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Hello! We are glad to introduce you to Softsich! We are a young company that is rapidly developing in the market and is exciting iGaming. You have a great opportunity to join us as Head of Outbound and reach the top together!

Our ideal candidate has :

• Minimum of 2 years of experience in a similar position
• Experience in iGaming niches from 2 years
• Deep understanding of the psychology, preferences, trends and business processes of the Outbound team for the tier 1 market
• Experience with CRM systems ( customer.io / optimuve / solitics / zoho etc.)
• Experience of working with at least one Backoffice system of iGaming platforms
• Experience of connecting and configuring SIP/VoIP telephony
• Experience of working with analytical data visualization systems (tableau / power bi etc.)
• Experience in building a team from scratch and its development
• Strategic thinking within the framework of the area of ​​responsibility, customer orientation, deep understanding of metrics and solution methods of typical cases
• Experience with online and offline player motivation tools
• Advanced English

Will be a plus — additional knowledge of any foreign language.

Areas of responsibility of the position :

• Development and implementation of the team's Outbound work strategy aimed at increasing sales among potential and existing players
• Building a team, its control and motivation for the fulfillment of set KPIs
• Implementation of the process of Outbound communication with leaders and players, based on the specifics of their activity on the company's brands
• Building a development process player from lead to VIP player
• Interaction with other departments (marketing, operations, finance, analytics) to optimize Outbound approach, loyalty, policies and benefits for players
• Continuous development of direction, testing hypotheses, types of bonusing and methods of maintaining and increasing the player base
• Regular weekly/monthly reporting on the team's achievement of set goals

Why us :

• Competitive salary with growth opportunities
• Incredibly friendly team, where everyone is ready to share experience, help and support
• 24 days of vacation, happy holidays , team building and educational projects
• Not a joule of energy on the aggressor country, related businesses or partners
• Direct impact on the overall result

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Send your CV now to find out more!