Head of Sales & Customer Care in STRUKTURA

21 серпня 2024

Head of Sales & Customer Care

Київ, віддалено

We are seeking an experienced and results-driven Head of Sales & Customer Care department. The ideal candidate will have a proven track record of managing both Sales and Support teams , with over 2 years of experience in a similar leadership role. This individual will play a key role in enhancing our customer experience, driving sales growth, and ensuring that our support team delivers exceptional service.

Key Responsibilities:

• Leadership & Management:
• Lead, mentor, and manage a small team of 12 Customer Care professionals across both Sales and Support functions.
• Develop and implement strategies to improve team performance, customer satisfaction, and sales outcomes.
• Foster a customer-centric culture within the department and across the company.
• Strategy & Process Improvement:
• Analyze current processes and identify opportunities for improvement to increase efficiency and effectiveness.
• Develop and implement best practices for customer care operations.
• Monitor and report on key metrics, providing insights and recommendations for continuous improvement.
• Collaboration:
• Work closely with other departments (e.g., Marketing, Product, Operations) to ensure alignment on customer care objectives and strategies.
• Provide feedback to product development and marketing teams based on customer insights.

Qualifications:

• Experience: Minimum of 2 years in a similar leadership role, managing both Sales and Support teams.
• Leadership: Proven ability to lead, motivate, and develop a team to achieve their full potential.
• Sales Acumen: Strong understanding of sales processes and strategies, with a track record of driving revenue growth.
• Customer Focus: Deep commitment to delivering outstanding customer service and improving customer satisfaction.
• Problem-Solving: Excellent problem-solving skills, with the ability to think strategically and make data-driven decisions.
• Communication: Strong verbal and written communication skills, with the ability to influence and collaborate across teams.

Working terms:

• Advanced tasks with a great potential for development of your professional skills;
• Super responsible and professional team of developers who can do the impossible and fast;
• Interesting niche with possibility to apply different strategies and approaches;
• Professional development opportunities;
• Competitive salary and possibility to increase it by your own achievements;
• Social guaranties (paid vacation, health insurance, sick-leaves, taxes).