Head of Sales (Call Center) in REDI

Hello!

REDI is an international product company with expertise in internet marketing, specializing in driving traffic and customers to their product. 

We have been working for 13 years. During this time, we have accumulated a lot of experience in marketing, expanded to the countries of Europe, Asia and Latin America and gathered more than 200 employees around the world. 

We realized that we are ready for changes, so we created a brand for communication with talents in order to develop Ukrainian business in the world together. 

Наша місія як компанії — зібрати топових фахівців у сфері діджитал-маркетингу та забезпечити їх інструментами для професійного зростання. 

The company's international call center is actively expanding, and with it the number of directions, countries and teams is growing. That is why we are looking for a Call Center Sales Manager who will take on the management of metrics and teams and become a key figure in the development of sales performance. This role is for a manager who has already worked with large teams in the CC, thinks in terms of metrics and can quickly get involved in processes and deliver results.

Your tasks:

• manage call center sales figures
• work with team leaders / clusters
• find the growth points of conversion, average check and margin
• analyze the effectiveness of work by country
• implement changes in sales processes
• monitor the quality of calls and the work of operators
• optimize scripts and sales models
• work with telephony as a sales management tool
• use AI tools to analyze calls and quality control
• make management decisions based on data and business priorities
• interact with internal teams and stakeholders

From you we expect:

• experience as a sales manager in to a call center from;
• experience in managing teams through team leaders / group leaders;
• working with a large staff of operators;
• responsibility for the implementation of plans and indicators;
• experience in B2C sales;
• understanding of key metrics of the CC;
• understanding of the principles of telephony;
• experience in using data for adoption solutions;
• ability to independently find growth points and implement changes;
• high pace of work, structure and result orientation;
• strong communication skills;
• English from B1-B2 level.

Will be a plus:

• experience of working in an international or multilingual center;
• experience of working with several countries;
• experience working with AI tools in the center;
• experience in performance sales.

In return, we offer ourselves:

• the opportunity to influence the strategic development of the company and shape its technical vector, becoming a key a link in business scaling
• working with a large and complex infrastructure that includes our own products and modern technologies;
• not just colleagues, but people who never care - we constantly generate new ideas, share experience and support each other;
• lack of rigid frameworks - our focus on the result; flexible schedule: you can start at 9:00 or 11:00 and finish at 18:00-20:00 as convenient for you;
• format - currently remote, but we have a modern office to work in Kyiv (on request), which is equipped with a large office generator and fiber optic internet that works even when the power goes out;
• English is always available school is relevant in the labor market, so we conduct corporate classes for employees;
• paid vacations, sick leave and additional material motivation on the occasion of family holidays and important events for you;
• day off for your birthday;
• compensation for external studies;
• help in organizing the workplace;
• master classes, team building and parties - we rest as hard as we work.

Our recruitment process goes like this: we write you a welcome letter with clarifications > invite you to an interview with a recruiter > conduct a technical interview > get to know the COO > collect references > send a Job Offer. 

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