Head of Retention in TRANZZO

Head of Retention

Kyiv

International payment platform Tranzzo is looking for a talented and progressive Head of Retention to join our team.

For more than 6 years, we have been creating a fintech product that enables businesses to accept payments online, Tranzzo solutions are used by such partners as Diya, U24, Concert UA, tickets.ua, Liki24 , Foxtrot, Insurance Arsenal, MyCredit, Varus, WOG and others.

We are a technical partner of the United24 fundraising platform and received the Best Payment Provider title at the FinTech Awards 2024 ceremony.

With us, you will be able to:
🛒 Work in a product company and make decisions independently;
🏋️ Influence product development and implement business ideas using the latest technologies and practices;
👨‍💻 To grow and develop in a friendly team and a pleasant atmosphere.

We invite those who are ready to work with the following tasks:
🔹 Management, motivation and coordination of team employees;
🔹 Regular assessment of the current team, formation of individual development plans of team members;
🔹 Selection and training of team employees;
🔹 Development and implementation of a strategy to maximize profit, number of transactions and turnover of merchants;
🔹 Implementation of the plan for the growth of profit, the number of transactions and the turnover of merchants;
🔹 Search for tools for growth and monitoring of KPI compliance;
🔹 Customer segmentation by niches and profitability;
🔹 Control of maintenance of customer information in CRM;
🔹 Creation of new and optimization of current processes for interaction with other teams (financial monitoring, legal and financial departments, product team, CC and others);
🔹 Initiation and control of the implementation of product requests from merchants;
🔹 Management of relationships with key customers;
🔹 Budgeting and forecasting to implement quarterly and annual plans to achieve the company's financial goals;
🔹 Develop and maintain detailed KPI reporting;
🔹 Establish and form benchmarks and standards for customer support;
🔹 Conduct competitor analysis and track business trends on the market.

You are our ideal candidate if you have the following experience:
🔹 Work experience in Sales (B2B) from 2 years;
🔹 3 years of experience in supporting B2B clients;
🔹 Work experience of Head of Retention/Accounting from 2 years;
🔹 Work experience in a bank/fintech from 2 years;
🔹 Experience in budgeting, pricing, cost reduction;
🔹 Experience in supporting Enterprise clients.

We create conditions in which our specialists work comfortably and achieve their goals:

🧑‍💻 We have a super comfortable office in Kyiv: with spacious offices, a large number of meeting rooms, areas forrecreation, kitchen and shower, as well as a shelter in case of air raids.

☝️Stability : we pay salaries in full and without delays. After the start of the full-scale war, not a single employee lost his job, including those who are on the front line defending Ukrainian lands.

🏝 Paid vacation and sick leave : every employee of our company has 24 days of vacation per year and is not required to provide certificates for receiving sick leave.

💻 We provide convenient equipment for work: macOS and we always go to a meeting with employees if it is necessary to choose equipment in accordance with wishes and work tasks.

If you are looking for a place where you can grow and develop a progressive product in a great team, leave your resume 🚀