Head of online sales department (real estate) in Ritm, grupa kompaniy

We are RITM, a holding company that works in all niches of real estate, from investments to renting and selling housing. We have been working on the market since 2006 and know all its intricacies. Our company is more than 120 professionals in love with their business, and more than 2500 satisfied customers! RITM is a place for professional, personal and corporate growth of every employee. We invite an experienced contact center manager to join our team. Requirements: work experience in a similar position - from 1 year, experience in team formation and management, systematicity, organization, the ability to clearly set tasks, analyze and monitor their implementation, the desire to work for results, the desire to develop. We offer: full-time work in a convenient and modern office in the city center, high salary support the entire friendly team of the company, the opportunity for professional growth and development, regular meetings, team building, corporate events, many interesting acquaintances and daily excitement from work. Responsibilities: selection and training of newcomers, development and implementation of documents and work regulations of the call center (job instructions, operators' work algorithms, regulations on call - center, scripts for operators, rules of interaction with other divisions of the company) quality control (listening to conversations, drawing up CLP) control of discipline in the team - work schedules, norms of calls and time in conversations, etc. daily, weekly and monthly reporting to management, development and implementation of the system motivation and system of KPIs for conducting analytics of the department. They recognized themselves! Don't delay! Leave your resume and our recruiter will contact you soon!