Head of customer support department in Alroyl

Congratulations, dear candidate. If you are here, you are definitely looking for work in a leading and modern company with an interesting mission, to have the opportunity to realize yourself as a cool specialist in a relevant niche and achieve positive results at work. Then you are definitely on your way with us! Getmancar is an international car-sharing company that includes divisions of transport, IT product development, operates in 3 markets and is preparing to launch several more. We have more than 240,000 customers, but we want to acquire even more, there are no boundaries for improvement. Therefore, we are looking for a head of the customer support department in the team to achieve this goal. Who we see in this position: An energetic and enthusiastic person with a sparkle in his eyes. We are indifferent to age, gender and preferences, we are looking for professionals with 2 years of experience who would strengthen and synergize our efforts invested in a common cause. Analysis of service data and provided services; Optimization and cost reduction of processes; Formation of proposals for product and process changes to achieve optimal results of the support service; Formation of KPIs of the support department; Control and implementation with support of key indicators; Formation and change of scripts; Quality control of support services; Reporting and independent formation of decisions based on all metrics; What you will get in cooperation with us: Office (if you live in the city of Dnipro) or remote work; Competitively financed s/p; Payment of various expenses for work activities; Training at the expense of the employer if necessary; The possibility of horizontal or vertical growth on the career ladder; Official employment with full social security. by pocket (we will also consider other options if desired); If you see yourself in our project and want to join dynamic and interesting processes, then send your resume as soon as possible. We will definitely provide feedback!